Angeline Urgiles-Lopez
2552 38th Street Astoria,NY
Summary
Highly motivated individual offering friendly and professional demeanor, ready to learn and excel in any work environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills. Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
Work History
Server/Cashier
Aroma Coffee Shop
09.2025 - 11.2025
- Delivered exceptional customer service in a fast-paced coffee/deli shop environment.
- Memorize menu to increase efficiency when taking orders
- Place hot food orders to cooks based on customers preference
- Change daily breakfast and lunch specials
- Prepare to-go orders with proper packaging
- Serve customers meals and bus their tables when finished
- Managed cash register and card machines ensuring accurate transactions and balanced tills
- Maintain all areas and tables clean at all times
- Monitored inventory levels, reporting needs to management for timely restocking
- Cultivated warm relationships with regular customers
- Set positive tone for entire dining experience as first point of contact for incoming guests
Juice/Smoothie Maker
United Brothers Fruit Markets
07.2023 - 09.2025
- Work a cash register, credit/debit card machine, and tablets for online orders
- Trained new staff members
- Maintain a friendly demeanor to provide excellent customer satisfaction
- Collaborated with team members to optimize workflow during peak business hours
- Resolved customer complaints professionally, ensuring they left satisfied with their experience at the store
- Enhanced customer satisfaction by crafting high-quality, customized smoothies based on individual preferences
- Adapted quickly to changes in protocols or recipes based on feedback from management or customers
- Provided personalized recommendations for customers with dietary restrictions or allergies, ensuring their needs were met safely and deliciously
- Maintained cleanliness and organization of smoothie preparation areas and equipment
- Conduct thorough inventory checks, minimizing waste and ensuring ingredient freshness
Education
High School Diploma -
William Cullen Bryant Highschool
Queens, NYSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Order delivery practices
- Multitasking and organization
- Upselling techniques
- Hygiene standards
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server/Cashier
Aroma Coffee Shop
09.2025 - 11.2025
Juice/Smoothie Maker
United Brothers Fruit Markets
07.2023 - 09.2025
High School Diploma -
William Cullen Bryant Highschool