Summary
Overview
Work History
Education
Skills
Timeline
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Angeline Witherspoon

Lake Mary

Summary

Dynamic Assistant Store Manager with a proven track record at Walmart, excelling in operations management and team development. Recognized for enhancing customer experience through effective communication and loss prevention strategies, resulting in increased sales and improved team productivity. Committed to fostering a positive work culture and mentoring staff for success.

Overview

15
15
years of professional experience

Work History

Assistant Store Manager

Tjmaxx
09.2022 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Assistant Store Manager

Walmart
04.2018 - 08.2022
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Supervisor

Walmart
06.2010 - 04.2018
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.

Education

Roscommon High School
Roscommon, MI

Skills

  • Effective communication
  • Group leadership
  • Personable and friendly
  • Building relationships
  • Team development
  • Team motivation
  • Interpersonal relationships
  • Motivational leadership style
  • Team bonding
  • Verbal and written communication
  • Safety awareness
  • Safety protocols
  • Task delegation
  • Operations management
  • Meeting facilitation
  • Sound judgment
  • Customer experience
  • POS systems operations
  • Employee scheduling
  • Loss prevention
  • Inventory counting
  • Incident reports

Timeline

Assistant Store Manager

Tjmaxx
09.2022 - Current

Assistant Store Manager

Walmart
04.2018 - 08.2022

Supervisor

Walmart
06.2010 - 04.2018

Roscommon High School

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Angeline Witherspoon