Angelini Moran-Hawkins
Anaheim,CA
Summary
Reliable Senior Analyst with outstanding talents in client management, business operations and leadership. Strong project management skills with adroitness in successfully managing multiple tasks at any given point. Over a 5-year background providing strategic analysis services to businesses.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Analyst
Pacific Dental Services
Irvine, CA
7/15/20 - Current
- Identified improvement opportunities to effectively meet customer and business needs.
- Troubleshot and resolved problems with programs and systems.
- Tested newly installed programs and applications to validate operability.
- Trained end-users in best practices to minimize errors and protect key data.
- Evaluated performance benchmarks and established review metrics for future tracking.
- Participated and led over 40 projects in 1 while working closely with management.
- Collected, organized and input information into digital database.
- Performed quality assurance to assess data and validate results.
- Utilized knowledge of data modeling and statistical analysis to note trends and draw conclusions.
- Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.
Credit and Collections Supervisor
Pacific Dental Services
Irvine, CA
09.2016 - 07.2020
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Scheduled patients and updated insurance, payment history and personal information.
- Spearheaded simplification initiatives and operational strategies to improve collections process and drive customer satisfaction.
- Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.
- Revised orders, finalized invoices and created billing logs.
- Reviewed and submitted workers' compensation claims.
- Managed scheduling and payroll for team of 23 staff in busy [Corporate] office.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Provided effective quality control oversight and eliminated downtime to maximize revenue.
- Increased staff productivity with streamlined processes and improved automation.
Assistant Dental Office Manager
Pacific Dental Services Of Huntington Beach
Huntington Beach, CA
06.2014 - 09.2016
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Handled office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients.
- Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
- Prepared timely office reports covering metrics such as expenses, patient loads and billing.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
Dental Office Manager
California Dental Group
Anaheim, CA
06.2010 - 05.2014
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Organized supply purchases, equipment upgrades and operating expenses.
- Developed promotional programs to attract new patients.
- Coordinated execution and improvement of daily dental office practices.
- Handled office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
Education
Some College (No Degree) - Advertisement
Fullerton College
Fullerton, CASkills
- Knowledge of Analytics Programs
- Document Library Maintenance
- Industry Report Reading
- Stakeholder Communication
- Process Improvement
- Business Analysis
- Customer Monitoring
- Decision Making
- Variance Analysis
- Risk Assessment
- Budgeting and Forecasting
- Supplier Tracking
- Technical Support
- Customer Communication
- Client Relationship Management
- Stress Tolerance
- Customer Service
- Operational Modelling
- Systems Analysis
- Business Tracking
- Team Collaboration
Languages
Spanish
Professional
Certification
- Association for Project Management (APM)
- ITIL Management, Pacific Dental - 2021
Timeline
Credit and Collections Supervisor
Pacific Dental Services
09.2016 - 07.2020
Assistant Dental Office Manager
Pacific Dental Services Of Huntington Beach
06.2014 - 09.2016
Dental Office Manager
California Dental Group
06.2010 - 05.2014
Senior Analyst
Pacific Dental Services
7/15/20 - Current
Some College (No Degree) - Advertisement
Fullerton College