Angelinne Linares
Summary
Dynamic professional with over 20 years of experience in office support and marine underwriting, specializing in exceptional administrative assistance and customized insurance solutions. Proven ability to cultivate strong client relationships, ensuring satisfaction and loyalty through attentive service and tailored strategies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Records Clerk & Office Support
Ark Healthcare & Rehabilitation
03.2025 - Current
- Manage and maintain confidential patient records in compliance with HIPAA regulations, ensuring accuracy and security.
- Answer and direct phone calls, respond to inquiries, and handle all incoming and outgoing correspondence.
- Perform data entry, update medical databases, and ensure timely retrieval of patient files.
- Organize and file physical and electronic medical records for efficient access.
- Coordinate office supply orders and maintain inventory to ensure uninterrupted operations.
- Provide administrative support to healthcare professionals, enhancing workflow efficiency and patient satisfaction.
Marine Underwriter, Assistant Vice President
Swiss Re
01.2011 - 10.2023
- Underwrote and priced Marine Reinsurance for cargo and yachts, ensuring profitable risk selection and compliance.
- Negotiated contracts with clients and brokers, building strong partnerships and driving client satisfaction.
- Expanded Treaty and Facultative business by identifying new production opportunities and enhancing market coverage.
- Developed tailored insurance solutions for niche lines, including Fine Arts, Specie, and Cash in Transit.
- Underwrote and managed a portfolio of $50M+ in annual gross written premium, maintaining a loss ratio below 35% by implementing rigorous risk assessment protocols.
- Developed tailored marine insurance solutions for over 200 global clients, ensuring compliance with international regulations and achieving a 95% client retention rate.
- Collaborated with the actuarial team to analyze market trends, leading to the successful launch of three new product lines, increasing revenue by 20% over two years.
- Negotiated reinsurance treaties with key partners, resulting in a 15% reduction in operational costs and enhanced risk diversification.
- Mentored and trained a team of 5 junior underwriters, improving their underwriting accuracy by 30% and contributing to overall departmental efficiency.
Education
Associate of Science - Human And Social Services
Norwalk Community College
Norwalk, Connecticut, CTSkills
- Medical Records Management and HIPAA Compliance
- Administrative and Office Support
- Data Entry and Record Keeping
- Scheduling and Calendar Management
- Inventory Control and Supply Coordination
- Strategic Underwriting and Risk Assessment
- Marine Reinsurance (Cargo, Yachts, Treaty, Facultative)
- Negotiation and Contract Management
- Client Relationship Building and Retention
- Specialized Insurance Lines (Fine Arts, Specie, Cash in Transit)
- Portfolio Management and Business Growth Strategies
- Compliance and Regulatory Adherence
- Cross-Functional Collaboration and Team Leadership
- Bilingual Communication (English and Spanish)
- Microsoft Office Suite and Adobe Proficiency
Accomplishments
- Managed 100% compliance with HIPAA regulations while managing confidential patient records.
- Improved file retrieval efficiency by streamlining the organization of physical and electronic medical records.
- Enhanced office workflow by anticipating supply needs, maintaining inventory, and supporting a multidisciplinary healthcare team for better patient care.
- Marine Reinsurance managed $50M+ portfolio annually, ensuring profitable growth through strategic underwriting and risk assessment.
- Increased Treaty and Facultative business production by 30%, driving company expansion and strengthening market presence.
- Reduced claims processing time by 20% by implementing streamlined administrative procedures and fostering cross-functional collaboration.
- Spearheaded successfully negotiating over 200 client and broker contracts, enhancing customer satisfaction and long-term partnerships.
- Trained and mentored 15+ underwriting support staff, standardizing operations and elevating team performance.
- Expanded business reach by developing tailored insurance solutions in niche areas such as Fine Arts, Specie, and Cash in Transit.
- Delivered bilingual client support in English and Spanish, improving service accessibility and fostering trust with diverse clients.
Certification
- Certified Real Estate Agent – Greater Bridgeport Board of Realtors
- Negotiation Skills Training
- ALSUM (Asociación Latinoamericana de Suscriptores Marítimos) Training
- Human and Social Services Certification – Norwalk Community College, Norwalk, CT
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Records Clerk & Office Support
Ark Healthcare & Rehabilitation
03.2025 - Current
Marine Underwriter, Assistant Vice President
Swiss Re
01.2011 - 10.2023
Associate of Science - Human And Social Services
Norwalk Community College