Angelique Abboud
North Attleboro
Summary
Knowledgeable Manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
25
25
years of professional experience
3
3
Certification
Work History
Manager
Torre Restaurant Group, Trattoria Romana
12.2022 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Handled inventory and ordering.
- Banquet and Event Coordinator.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Owner
Bella Boards
01.2022 - 11.2024
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Custom Charcuterie Board Business.
Manager
Coachman's Lodge
03.2021 - 09.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Bartender/Manager
Table at 10/Stella Osteria
11.2018 - 09.2022
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Sales/Design Consultant
Bellew Tile and Marble
01.2009 - 06.2017
- Developed persuasive sales presentations showcasing unique design solutions tailored to specific client needs.
- Secured repeat business by fostering long-term relationships with satisfied clients through regular check-ins and after-sales support.
- Established credibility as a trusted advisor by staying current on industry trends, market conditions, and competitive landscape analysis.
- Provided ongoing support for existing clients, ensuring any concerns were addressed promptly to maintain high levels of satisfaction.
Education
High School Diploma -
Cathedral of The Holy Cross
Boston, MA05-1988
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Operations management
- Project management
- Shift scheduling
- Workforce management
- Clear communication
- Coaching and mentoring
- Work prioritization
- Inventory management
Certification
Servsafe Manager
TIPS
CPR
Timeline
Manager
Torre Restaurant Group, Trattoria Romana
12.2022 - 03.2025
Owner
Bella Boards
01.2022 - 11.2024
Manager
Coachman's Lodge
03.2021 - 09.2022
Bartender/Manager
Table at 10/Stella Osteria
11.2018 - 09.2022
Sales/Design Consultant
Bellew Tile and Marble
01.2009 - 06.2017
High School Diploma -
Cathedral of The Holy Cross
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