Angelique Afraid Of Hawk
Salt Lake City
Summary
Adept at being conscientious and an open individual. A progressive learner who enjoys challenges and over coming difficult situations. A keen understanding of clients needs through empathy and integrity. Recognized by management for being in the top 5 tiers of producers reaching sales levels of 20% or higher. Dedicated to reaching and surpassing company goals and objectives.
Overview
6
6
years of professional experience
Work History
Leads Agent
Limitless Cleaning Solutions LLC
02.2024 - 04.2025
- Championed initiatives aimed at enhancing employee engagement, resulting in higher overall job satisfaction levels for the team.
- Spearheaded initiatives focused on enhancing customer service delivery, leading to higher satisfaction ratings from clients.
- Actively participated in industry conferences or seminars as a representative of the company, expanding our network within the sector while staying informed about emerging trends and best practices.
- Oversaw daily operations within the team, ensuring smooth workflows and efficient task completion.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Prepared and presented contracts and other legal documents to clients.
- Informed clients of policies and procedures.
Floor Administrative Assistant
High Country E-Bikes
05.2022 - 02.2024
- Utilized automated systems to log and retrieve information.
- Assisted site manager with preparing and administering individual payroll for staff.
- Provided exceptional support to executive-level staff by assisting with special projects as needed.
- Developed effective relationships with vendors that resulted in timely deliveries and cost savings on supplies orders.
- Responded to inquiries from customers or providers by telephone, email, fax or mail.
- Helped maintain a clean, safe work environment through daily tidying efforts and adherence to safety protocols.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Customer Support Specialist
Connexion Point
08.2019 - 09.2021
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
High School Diploma -
Cottonwood Senior High School
Cottonwood Heights, UT05-2018
Skills
- Negotiation techniques
- Task delegation
- Compliance management
- Marketing
- Strong leadership
- Positive attitude
- Problem-solving skills
- Clear communication
- Organizational skills
- Documenting information
- Customer needs determination
- Reliability
Timeline
Leads Agent
Limitless Cleaning Solutions LLC
02.2024 - 04.2025
Floor Administrative Assistant
High Country E-Bikes
05.2022 - 02.2024
Customer Support Specialist
Connexion Point
08.2019 - 09.2021
High School Diploma -
Cottonwood Senior High School
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