Angelique Alecio
Los Angeles,CA
Summary
Utilized strong problem-solving abilities and customer service skills to effectively manage challenging situations.
Diligent with expertise in managing high-stress situations and providing critical assistance during emergencies. Proven track record of calm decision-making and effective communication under pressure. Demonstrated ability to coordinate with others necessary to achieve best outcome possible.
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Caregiver
IHSS
Torrance, CA
05.2022 - Current
- Administered personal care services including bathing, dressing, and grooming for clients.
- Assisted clients with mobility and transportation to medical appointments and activities.
- Monitored client health and reported changes to healthcare professionals promptly.
- Developed personalized care plans based on individual needs and preferences.
- Implemented safety protocols to ensure a secure environment for clients during daily activities.
- Fostered strong relationships with clients, enhancing their emotional well-being through companionship.
- Coordinated with family members to discuss care updates and address concerns effectively.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted patients with self-administered medications.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Job coach
PROJECT INDEPENDENCE
Costa Mesa, CA
11.2019 - 03.2022
- Provide support and coaching for clients while onsite at work to help them gain skills necessary to maintain and be successful at a job with minimal to no coaching
- Serve as and advocate for client rights to ensure are being treating fairly
- Maintain accurate and up to date records of clients activity at work to help identify areas of concern or where can be improved.
- Efficiently and correctly report and document any incidents to management and state
Front desk customer service
SKYBLUE INSURANCE AGENCY INC.
Lakewood, CA
04.2019 - 10.2019
- Answer heavy flow of incoming calls on multiple lines, greeting callers, providing information, transferring calls or taking messages as necessary.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Refer unresolved customer grievances to designated departments for further investigation.
Customer service representative
BRANDED ONLINE
Costa Mesa, CA
09.2017 - 03.2019
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Refer unresolved customer grievances to designated departments for further investigation.
Customer service/office assistant
TITANIUM HOME
Duarte, CA
07.2016 - 09.2017
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answer telephones, direct calls, and take messages.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Complete work schedules, manage calendars, and arrange appointments.
- Review files, records, and other documents to obtain information to respond to requests.
- Inventory and order materials, supplies, and services.
- Troubleshoot problems involving office equipment, such as computer hardware and software.
- Train other staff members to perform work activities, such as using computer applications.
Program Director
SOCIAL VOCATIONAL SERVICES INC.
Torrance, CA
08.2011 - 06.2016
- Monitor and review programming to ensure that schedules are met, guidelines are adhered to, and performances are of adequate quality.
- Establish work schedules and assign work to staff members.
- Perform personnel duties, such as hiring staff and evaluating work performance.
- Plan, direct, and monitor instructional methods and content of educational, vocational, or activity programs.
- Ensure all clients files are accurate and up to date per company and state requirements.
Education
High School Diploma - undefined
JUNIPERO SERRA HIGH SCHOOL
Gardena, CASkills
Proficient in Spanish- speak, write, read
Strong leadership skills
Excellent office skills
Motivated self starter
Proficient in maintaining up to date and accurate paperwork/records
Timeline
Caregiver
IHSS
05.2022 - Current
Job coach
PROJECT INDEPENDENCE
11.2019 - 03.2022
Front desk customer service
SKYBLUE INSURANCE AGENCY INC.
04.2019 - 10.2019
Customer service representative
BRANDED ONLINE
09.2017 - 03.2019
Customer service/office assistant
TITANIUM HOME
07.2016 - 09.2017
Program Director
SOCIAL VOCATIONAL SERVICES INC.
08.2011 - 06.2016
High School Diploma - undefined
JUNIPERO SERRA HIGH SCHOOL