ANGELIQUE ALLEN
Summary
Proven track record in enhancing customer satisfaction and operational efficiency. Skilled in inventory management and customer service, demonstrating strong attention to detail and excellent communication abilities. Achieved significant improvements in process optimization and stakeholder engagement, showcasing a blend of hard and soft skills critical for high volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Results-driven worker excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Overview
8
8
years of professional experience
Work History
Amazon Facility's Team Associate
Amazon
06.2023 - Current
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained
- Improved reporting accuracy, implementing new data management system
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams
- Enhanced operational efficiency, implementing new software tools across departments
- Optimized inventory management to reduce overhead costs, employing advanced forecasting techniques.
- Reported damages and hazardous conditions to management for further action.
- Handled equipment, chemicals, and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Provided assistance to other staff members with cleaning of difficult areas.
Maintenance Crew Member
Cleveland Community District
Cleveland Heights, OH
08.2018 - Current
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Safely and effectively handled wide range of cleaning products and solutions.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Assisted with emergency repairs during off-hours ensuring minimal disruption to operations.
- Fostered a positive work environment by providing training and guidance for junior crew members as needed.
- Extended lifespan of machinery through detailed care plans and regular servicing.
- Initiated recycling program, significantly reducing waste and promoting environmental sustainability.
- Enhanced property appearance with regular landscaping and upkeep of outdoor spaces.
- Verified cleanliness and organization of storage areas and carts.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Maintenance Crew Member
Cleveland Community District
Cleveland Heights, OH
08.2018 - Current
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Safely and effectively handled wide range of cleaning products and solutions.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Assisted with emergency repairs during off-hours ensuring minimal disruption to operations.
- Fostered a positive work environment by providing training and guidance for junior crew members as needed.
- Extended lifespan of machinery through detailed care plans and regular servicing.
- Initiated recycling program, significantly reducing waste and promoting environmental sustainability.
- Enhanced property appearance with regular landscaping and upkeep of outdoor spaces.
- Verified cleanliness and organization of storage areas and carts.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Team Associate
Family Dollar
09.2021 - 12.2023
- Collaborated with management to identify areas in need of deep cleaning or maintenance.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Followed safety standards and established SOPs when handling and storing hazardous chemicals.
- Disinfected pods, kitchens and stations
- Answered customer questions about sizing, accessories, and merchandise care
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability
- Managed efficient cash register operations
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Maintained clean, neat, and professional entrances.
- Improved building cleanliness with continuous sanitizing of high-touch area
Team Associate
Dollar Tree
09.2021 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Built relationships with customers to encourage repeat business
- Managed returns, exchanges and refunds in accordance with store policy
- Answered customer questions about sizing, accessories, and merchandise care
- Helped customers locate products and checked store system for merchandise at other sites
- Provided positive first impressions to cuscustomers
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Addressed minor maintenance issues promptly to prevent further damage or escalation.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Education
High School -
Cleveland Heights High School
Cleveland Heights, OH04-2021
Skills
- Restroom Sanitation
- Facilities Inspection
- Computer Skills
- Inventory Management
- Flexible Hours
- Organization
- Honest and Dependable
- Friendly and Helpful
- Service assistance
- Multi-site service
Affiliations
- Community Support Crew
Timeline
Amazon Facility's Team Associate
Amazon
06.2023 - Current
Team Associate
Family Dollar
09.2021 - 12.2023
Team Associate
Dollar Tree
09.2021 - 12.2022
Maintenance Crew Member
Cleveland Community District
08.2018 - Current
Maintenance Crew Member
Cleveland Community District
08.2018 - Current
High School -
Cleveland Heights High School