Angelique Armfield
Overview
10
10
years of professional experience
Work History
Transportation Coordinator
Sapphire Recruitment
Albany, NY
03.2024 - 10.2025
- Coordinated transportation services and scheduled rides for clients.
- Communicated with customers, drivers, and transportation providers regarding appointments and transportation needs.
- Assisted customers with questions, scheduling changes, and transportation-related concerns.
- Maintained accurate client information and documented calls and ride details.
- Used strong customer service, communication, multitasking, and problem-solving skills in a fast-paced environment.
Home Health Aide
Home Health Exchange
Bronx, NY
03.2021 - 10.2024
- Check and record the patient’s blood pressure and ensure medications are taken on time.
- Carry out domestic errands such as picking up groceries, cleaning, and cooking.
- Take the patient to any doctor appointments.
- The Home Health Exchange is an organization that promotes positive health outcomes and provides software that connects, caregivers, health institutions, and Medicaid programs. The software program is tailored towards helping caregivers identify the health state of patients and allow them to make decisions that will promote better health outcomes.
Administrator (Contract Winston Staffing)
AMS Realty Company
Great Neck, NY
04.2019 - 03.2020
- Managed records and data transfer, ensuring traceability and improving operations through automated systems.
- Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs using the MS Office suite.
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
- Answered telephone calls to field inquiries from clients, vendors, and various other callers seeking information.
- Delivered clerical support by efficiently handling a wide range of over 15 calls per shift signing up new customers, retrieving customer data, presenting relevant product information, and canceling services.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Delivered excellent customer service, resulting in a consistent 100% customer satisfaction rating.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered 15 inbound calls per day from existing and future.
- AMS Realty Company is a real estate agency that specializes in providing clients with the best homes and property investment. The agency uses real estate agents to reach customers and provide listings that are suited for their needs.
Receptionist
Winston Staffing
Westbury, New York
01.2016 - 01.2020
- Greet and welcome guests as soon as they arrive at the office.
- Direct visitors to the appropriate person and office.
- Answer, screen, and forward incoming phone calls.
- Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
- Provide basic and accurate information in person and via phone/email.
- Receive, sort, and distribute daily mail/deliveries.
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
- Order front office supplies and keep an inventory of stock.
- Update calendars and schedule meetings.
- Arrange travel and accommodations, and prepare vouchers.
- Keep updated records of office expenses and costs.
- Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.
- The Winston Staffing is an organization that helps other firms in staffing employees. They help firms by advertising job positions and getting employees into the payroll. The company has experienced expansion by acquiring more clients through the acquisition of high-quality employees.
Timeline
Transportation Coordinator
Sapphire Recruitment
03.2024 - 10.2025
Home Health Aide
Home Health Exchange
03.2021 - 10.2024
Administrator (Contract Winston Staffing)
AMS Realty Company
04.2019 - 03.2020
Receptionist
Winston Staffing
01.2016 - 01.2020