Angelique Berlin Rivera
Seattle,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Sales Lead Keyholder
Soma
Tukwila
06.2021 - 11.2023
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened and closed store multiple days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened inventory boxes and restocked shelves.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained and mentored new employees.
Medical Intake Specialist
Performance Home Medical
Remote
01.2022 - 04.2023
- Assessed clients' needs and determined eligibility for intake services.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Completed intake assessment forms and filed clients' charts.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Streamlined intake systems, resulting in reduced errors and improved speed.
- Liaised between clients and healthcare providers to maintain continuity of care.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Organized paperwork such as charts and reports for office and patient needs.
- Entered referrals into appropriate system based on type of referral obtained.
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office productivity by handling high volume of callers per day.
Behavioral Analyst
IGCN Healthcare Partners
Los Angeles, CA
06.2021 - 12.2021
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Queried databases for information needed for report processing.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
Child Care Attendant
The Bay Club
El Segundo, CA
08.2015 - 12.2021
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Developed age-appropriate activities and crafts to engage children.
- Worked with children to develop good cognitive, physical and language skills.
- Encouraged children to develop healthy social and emotional skills.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Provided emotional support and guidance to children during difficult times.
- Introduced children to educational games and activities to boost learning.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Documented children's growth and development.
- Logged information regarding naps, feedings and any medications administered.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Assisted in potty training and toilet hygiene.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Responded to inquiries from parents and guardians.
- Encouraged children's emotional and social development.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Receptionist Administrator
The Bay Club
Rolling Hills Estates, CA
08.2015 - 06.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Welcoming incoming members with a warm and friendly demeanor.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Managed appointments and streamlined scheduling procedures.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Education
Bachelor of Science - Criminal Justice
Ashford University
San Diego, CA06.2026
Associate of Science - Administration of Justice
El Camino College
Torrance, CA12.2019
High School Diploma -
Bishop Montgomery High School
Torrance, CA05.2014
Skills
- Analytical Skills
- Bilingual
- Communication Skills
- Critical Thinking
- Customer Service
- Daily Reporting
- Product Ordering
- Detail Oriented
- Excel Proficient
- Interpersonal Skills
- Inventory Monitoring
- Leadership Skills
- Microsoft Office Proficient
- Multitasking
- Organization
- Problem Solving
- Teamwork Skills
- Time Management
- Task Delegation
- Scheduling
- Staff Oversight
- Staff Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working
Persian
Limited Working
References
Alex Boyd - Colleague - boyd.alex@icloud.com
Jason Tyler - Family Member - north.21west@gmail.com
Jenna Sandberg - Colleague - jennalsandberg@aol.com
Nina Bellow - Shift Lead - bbhahaze@msn.com
Roberto Carlos Garcia - Professor - rcgphi@gmail.com
Timeline
Medical Intake Specialist
Performance Home Medical
01.2022 - 04.2023
Sales Lead Keyholder
Soma
06.2021 - 11.2023
Behavioral Analyst
IGCN Healthcare Partners
06.2021 - 12.2021
Child Care Attendant
The Bay Club
08.2015 - 12.2021
Receptionist Administrator
The Bay Club
08.2015 - 06.2021
Bachelor of Science - Criminal Justice
Ashford University
Associate of Science - Administration of Justice
El Camino College
High School Diploma -
Bishop Montgomery High School