Angelique Burke
Tacoma,WA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Attentive to detail with experience in coordinating projects and and improvements.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Internship Coordinator
The Tacoma Rescue Mission
09.2023 - Current
- Streamlined the internship application process for improved efficiency and increased student satisfaction.
- Implemented an effective feedback system between interns and host organizations, fostering stronger partnerships over time.
- Promoted diversity in internship placements by identifying underrepresented groups within the organization's community outreach efforts.
Employment Specialist
The Tacoma Rescue Mission
08.2023 - Current
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
- Led job readiness and career-building workshops to uplift client confidence.
Human Resources Coordinator
The Tacoma Rescue Mission
07.2022 - 08.2023
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
Call Center Supervisor
Americall, Inc.
08.2012 - 07.2022
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
Education
Bachelor of Arts - Human Services
Evergreen State College
Tacoma, WA06.2012
Skills
- Community Collaboration
- Training Coordination
- Vocational Rehabilitation
- Individualized Service Planning
- Program Goals
- Recruiting
Certification
Inclusive and Ethical Leadership Certificate, [University of South Florida] - June 2022
Timeline
Internship Coordinator
The Tacoma Rescue Mission
09.2023 - Current
Employment Specialist
The Tacoma Rescue Mission
08.2023 - Current
Human Resources Coordinator
The Tacoma Rescue Mission
07.2022 - 08.2023
Call Center Supervisor
Americall, Inc.
08.2012 - 07.2022
Bachelor of Arts - Human Services
Evergreen State College
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