Angelique Cannon
Forest Lake,MN
Summary
Dynamic and results-oriented Social Service Consultant with over 20 years of proven success across diverse industries. Expertise in delivering strategic advice that enhances business performance, supported by exceptional interpersonal, problem-solving, and analytical skills. Extensive background in case management, advocacy, marketing, legal regulations, and patient/customer rights ensures a comprehensive approach to service delivery. Committed to driving positive outcomes through innovative solutions and dedicated support for clients and organizations.
Overview
20
20
years of professional experience
Work History
Consultant, Social Services
Southern California
07.2014 - 12.2023
- Provided consulting services to 3 to 10 skilled nursing facilities a month to resolve complex department deficiencies.
- Reviewed company policy and procedure manuals for legal compliance and made recommendations for change.
- Examined allegations of abuse or misconduct meticulously before producing detailed reports.
- Analyzed organizational workflows against top industry benchmarks to improve operations.
- Guided applicants through initial and appeals stages of IHSS, Medical assistance programs, and Social Security benefits with 70% acceptance rate.
- Implemented solutions to enhance accessibility and organization of patient data.
- Provided support for staff grievances and resolved family complaints.
- Delivered mandated state trainings covering patient rights, abuse reporting, and sexual harassment.
Patient Care Coordinator
Addus Healthcare
05.2010 - 06.2013
- Successfully reduced emergency room visits and hospitalizations by 8-10% monthly, by providing necessary in home medical services to high risk clients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Oversaw caseload of 2,100 high-risk patients to detect changes in physical, mental, and health conditions.
- Collaborated with physicians to implement care strategies before patients required acute hospital intervention.
- Conducted in-depth evaluations of patients being discharged from acute care to identify home care requirements.
- Enhanced care-giver onboarding by participating in screening, hiring, and training activities.
- Researched and analyzed marketing trends to understand competitors and implement successful marketing strategies.
- Educated patient's about company services and their right to choose a care provider.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Community Case Manager
Scan Health Plan
01.2004 - 01.2008
- Oversaw care coordination for a caseload of 200 frail patients with complex medical conditions and at least 2 ADL deficiencies.
- Managed an annual budget that exceeded 1.5 million dollars.
- Executed in-depth assessments addressing medical, psychosocial needs for all incoming clients.
- Facilitated access to essential medical services and social services.
- Procured necessary services to support patient well-being at home and decrease hospitalization rates.
- Evaluated and addressed patients' home safety needs.
- Orchestrated comprehensive care logistics including appointment setups and transport.
- Facilitated ongoing updates with medical staff to ensure proper response to patient needs.
- Oversaw allocation and utilization of annual funds exceeding one million dollars.
- Maintained accurate records of all interactions.
- Coordinated placement services to skilled nursing facilities, board and care homes, and assisted living facilities for patients.
Education
Bachelor's - Psychology
University of California, San Diego
La Jolla, CA06.1994
Bachelor's - Sociology
University of California At San Diego
La Jolla, CA06.1994
No Degree - Master Level Social Work Courses 60 Units Complete
California State University, San Bernardino
San Bernardino, CASkills
- Expertise Government Programs
- Team management
- Reports and documentation
- Conflict Resolution
- Organizational Strategy Development
- Proficient Task Management
- Market Expansion Techniques
- Data Analysis, process improvement
- Assessments
- Technical review
- Employee management
- Client relationships
Timeline
Consultant, Social Services
Southern California
07.2014 - 12.2023
Patient Care Coordinator
Addus Healthcare
05.2010 - 06.2013
Community Case Manager
Scan Health Plan
01.2004 - 01.2008
Bachelor's - Psychology
University of California, San Diego
Bachelor's - Sociology
University of California At San Diego
No Degree - Master Level Social Work Courses 60 Units Complete
California State University, San Bernardino