ANGELIQUE CARABALLO
Orlando
Summary
Customer service professional eager to leverage excellent communication and people skills in a dynamic work environment. Dedicated to providing timely and effective solutions, fostering positive customer relationships, and continuously learning to enhance service delivery. Ready to contribute to a team with enthusiasm and commitment to excellence.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Domino's Pizza
08.2025 - Current
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Loaded vehicle and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked with road knowledge and GPS systems to navigate planned route and make adjustments.
CUSTOMER SERVICE REPRESENTATIVE
Dr Phillips animal hospital
01.2021 - 06.2024
- Efficiently manage appointments, enhancing client satisfaction and operational flow.
- Ensure inventory accuracy, supporting seamless stock operations.
- Operate phone systems, delivering prompt and informative customer service.
- Handle medication requests, maintaining precise and timely fulfillment.
- Greet and assist clients, manage appointments, and ensure smooth operations at Dr Phillips animal hospital. Collaborate with the veterinary team to enhance patient care.
- Maintain accurate client records, process payments, and handle inquiries. Implement an efficient filing system, reducing retrieval time and improving overall workflow.
- Provide compassionate support to pet owners, explaining procedures and addressing concerns. Foster positive relationships, contributing to high client satisfaction rates.
- Cash handling
- Opening and closing
- Restraining pets
- Admin meds
- Streamline check-in process, reducing wait times and improving client experience. Consistently meet or exceed customer service performance metrics.
COCKTAIL WAITRESS/BARTENDER
Nazca Bar and Grill
11.2017 - 01.2020
- Provided exceptional customer service, boosting repeat patronage and sales.
- Ensured equipment safety and beverage knowledge, enhancing service efficiency.
- Adapted swiftly to dynamic environments, maintaining high service standards.
- Made crucial decisions under pressure, improving team performance.
- Enhanced customer satisfaction through effective communication and service.
- Mixed creative cocktails and delivered exceptional service, enhancing customer satisfaction. Managed busy bar during peak hours, fostering a vibrant atmosphere.
- Streamlined drink preparation process, reducing wait times and increasing table turnover. Upsold premium spirits, contributing to higher average check values.
- Coordinated seamlessly with kitchen staff to ensure timely food service. Mentored new hires, facilitating their integration into the team and improving overall efficiency.
SALES AND CASHIER
Forever 21
01.2012 - 01.2016
- Delivered exceptional customer service, enhancing shopping experiences and boosting sales.
- Managed inventory with precision, ensuring optimal stock levels and product availability.
- Executed merchandise displays, driving customer interest and increasing store foot traffic.
- Resolved customer inquiries efficiently, maintaining high satisfaction and loyalty.
- Handled cash transactions accurately, contributing to smooth and secure operations.
- Managed cash transactions and provided exceptional customer service, enhancing the shopping experience for diverse clientele at Forever 21.
- Consistently met sales targets through effective product recommendations, contributing to store revenue growth and customer satisfaction.
- Maintained accurate inventory records and organized merchandise displays, ensuring a visually appealing and well-stocked sales floor.
- Proposed and implemented new upselling techniques, resulting in a noticeable increase in average transaction value.
Education
HIGH SCHOOL DIPLOMA - Computer typing, Business management
Penn Foster
New York City01.2015
Skills
- Time Management (Expert)
- Sales Strategies (Experienced)
- Customer Retention (Experienced)
- Team Leadership (Experienced)
- Computer skills (Experienced)
- Multitasking (Expert)
- Delivery logging
LANGUAGES
Spanish (Highly proficient)
English
Full Professional
HOBBIES
Reading, Gym
Timeline
Delivery Driver
Domino's Pizza
08.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE
Dr Phillips animal hospital
01.2021 - 06.2024
COCKTAIL WAITRESS/BARTENDER
Nazca Bar and Grill
11.2017 - 01.2020
SALES AND CASHIER
Forever 21
01.2012 - 01.2016
HIGH SCHOOL DIPLOMA - Computer typing, Business management
Penn Foster