Angelique Carey
Metairie,LA
Summary
Professional sales specialist with strong background in customer service and client relations. Adept at identifying customer needs, closing sales, and ensuring client satisfaction. Known for effective team collaboration and flexibility in dynamic environments. Skilled in communication, negotiation, and problem-solving with focus on driving results.
Overview
12
12
years of professional experience
Work History
Assistant Teacher
Sweet Home Christian Center
01.2013 - Current
- Supported student physical, mental, and social development using classroom games and activities.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and success.
Food Service Worker
SUBWAY®Restaurants
09.2018 - 10.2018
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Set up and broke down food service lines quickly to maintain service flow.
Retail Sales Associate
Citi Trends
06.2020 - 08.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Customer Service Agent
Frontier Airlines
04.2021 - 05.2022
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Provided exceptional service at ticket counters, booking flights and processing payments securely.
- Provided assistance during emergency situations following established protocols to ensure passenger safety.
- Managed lost and found items efficiently, returning valuables to rightful owners whenever possible.
- Supported colleagues during peak hours by taking on additional tasks when needed.
Call Center Representative
Stratus Building Solutions
06.2022 - 06.2022
- I conducted professional phone calls offering competitive quote appointments while setting appointments with details needed for the customer and representative that would lead such appointments
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
- Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
- Adapted communication style according to diverse clientele backgrounds for better connection and rapport building during calls.
Rental Sales Agent
Auto Rental Etc
07.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping task.
- Kept detailed records of all transactions, facilitating efficient audits when necessary.
- Established strong rapport with clients, leading to repeat business and referral opportunities.
Education
Diploma -
East Jefferson High School
01.2019
High school diploma - entrepreneur
Delgado Community College
New Orleans, LASkills
- Team player mentality
- Goal-oriented mindset
- Documentation and reporting
- Reliability and punctuality
- Staff training
- Customer service
- Data entry
- Passenger assistance
- Strong multitasking
- Time management expertise
- Flexible work schedule
- Airport security awareness
- Emergency response readiness
- Boarding process efficiency
- Check-in procedures mastery
- Cross-cultural sensitivity
- Ticketing system
- Baggage handling
- Airline policies
- Adaptable under pressure
- Complaint handling
- Payment processing
- Documentation
- Multitasking
- Quick learner
- Positive attitude
- Strong work ethic
- Cleaning and sanitation
EXCA
- upward bound
- shadow worked nissan promotions
Timeline
Rental Sales Agent
Auto Rental Etc
07.2022 - Current
Call Center Representative
Stratus Building Solutions
06.2022 - 06.2022
Customer Service Agent
Frontier Airlines
04.2021 - 05.2022
Retail Sales Associate
Citi Trends
06.2020 - 08.2021
Food Service Worker
SUBWAY®Restaurants
09.2018 - 10.2018
Assistant Teacher
Sweet Home Christian Center
01.2013 - Current
Diploma -
East Jefferson High School
High school diploma - entrepreneur
Delgado Community College
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