Angelique Cassell
Glen Mills,PA
Summary
Accomplished Strategy & Analytics Director with a proven history of enhancing operational efficiency and mitigating financial losses. Experience in leading cross-functional teams, implementing advanced fraud detection algorithms, and developing predictive models. Adept at utilizing data analytics and business intelligence tools to drive strategic decision-making and improve overall business performance.
Overview
8
8
years of professional experience
Work History
Strategy & Analytics Director
The Black Girl Social Club
02.2022 - 09.2024
- Developed and integrated fraud risk management strategies, creating custom pricing models with Stripe and WordPress, generating $600K in revenue and improving user experience for over 5,000 members
- Utilized predictive analytics to enhance member retention, saving $60K annually, and expedited project delivery by 40% through Snowflake data integration
- Led financial models and digital transformation initiatives, boosting online traffic by 60% and engagement metrics by 35% within two quarters
- Directed operational strategies and implemented data-driven systems to manage and mitigate business risks, increasing operational efficiency by 30%
- Designed rules in Stripe Radar to block high-risk transactions, reducing manual review rates and increasing volume of disputes avoided.
Consumer Fraud Prevention & Strategy VP
Bank of America
06.2019 - 02.2022
- Directed cross-functional efforts to define fraud risk appetite and self-service metrics, achieving a 20% increase in customer satisfaction and a 25% reduction in call volume for digital banking products like Zelle within three months
- Leveraged SAS Enterprise to identify fraud trends and patterns, enhancing fraud detection by 40%
- Led optimization of fraud prevention policies and third-party risk models, resulting in 30% increase in fraud detection efficiency, 12.5% month-over-month decrease in Counterfeit (CNP) Losses
- Developed and implemented complex fraud mitigation rules using SQL, resulting in a 15% reduction in fraudulent transactions across multiple product lines
- Utilized Tableau to create interactive dashboards that provided real-time insights into fraud trends, improving decision-making processes and operational efficiency by 30%
- Established forecasting systems to predict and mitigate financial losses, aiding in annual strategic planning.
Global Fraud Reporting Analytics VP
Citigroup
11.2017 - 06.2019
- Identified and resolved reporting bottlenecks, reducing report generation time by 15 days and establishing an indicator evaluation system for fraud performance metrics
- Supervised a team of analysts in developing fraud detection algorithms, decreasing false positives by 20% while maintaining high detection rates
- Engineered and implemented innovative risk metrics tracking methodologies and a sophisticated metric scoring system, boosting the accuracy and relevance of performance evaluations for 15+ partner credit portfolios, including Costco, Macy's, Home Depot, and Best Buy
- Created and managed regular and ad-hoc fraud trend reports, enabling proactive identification of emerging threats and timely strategy adjustments.
Senior Fraud & Risk Reporting Analyst
Citigroup
11.2016 - 11.2017
- Designed and maintained regional dashboards, initiative trackers, and automated reporting processes using SQL queries and Excel macros, resulting in a 15% decrease in operating expenses and reducing data processing times by 40%, increasing the accuracy of financial reports across 10+ regions
- Developed comprehensive financial crimes and fraud prevention reports, evaluating data for accuracy and crafting intelligent commentary to support enterprise-wide understanding and decision-making
- Coordinated with the Risk & Control and Business Execution teams to prepare materials for BRCCs, monthly performance report meetings, and state of the business calls, ensuring alignment and strategic focus
- Successfully managed the consolidation of global fraud data, leading to a 20% improvement in cross-functional collaboration and alignment with senior-level stakeholders, ensuring comprehensive and accurate reporting
- Standardized reports, summarizing and presenting data in a visually appealing format, leading to the adoption of official templates across Global Operations & Technology.
Education
Business Administration -
Wilmington University
01.2017
Skills
- Data Analysis & Reporting
- Predictive Analytics
- Statistical Analysis
- Data Integration
- Fraud & Risk Management
- Fraud Detection
- Risk Mitigation
- Process Automation
- Dashboard Design
Professional Development
- Business Intelligence Analyst, IBM, 02/01/24, Developed BI dashboards for fraud detection
- Innovation Strategy, Goldman Sachs Women, 06/01/23, Strategic Planning, Innovation Management
Technical Skills
Data Analysis & Reporting: Predictive Analytics, Statistical Analysis, Data Integration, Tableau, SQL, SAS Enterprise.
Fraud & Risk Management: Fraud Detection, Risk Mitigation, High-Risk Transaction Blocking, Risk Metrics Tracking.
Operational Efficiency: Process Automation, Initiative Tracking, Dashboard Design, Digital Transformation.
Leadership & Collaboration: Team Leadership, Cross-Functional Collaboration, Stakeholder Engagement.
Customer Experience: Customer Satisfaction, Self-Service Metrics, User Experience.
Technical Skills: Python, R, Excel Macros, Snowflake, Stripe, WordPress.
Timeline
Strategy & Analytics Director
The Black Girl Social Club
02.2022 - 09.2024
Consumer Fraud Prevention & Strategy VP
Bank of America
06.2019 - 02.2022
Global Fraud Reporting Analytics VP
Citigroup
11.2017 - 06.2019
Senior Fraud & Risk Reporting Analyst
Citigroup
11.2016 - 11.2017
Business Administration -
Wilmington University
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