Angelique Catlin
Medford,OR
Summary
Dynamic individual with a proven track record in customer service and caregiving. Known for adaptability and effective communication, consistently delivering compassionate support while managing multiple tasks efficiently. Ready to leverage experience to optimize client experiences.
Overview
9
9
years of professional experience
2005
2005
years of post-secondary education
Work History
Uber driver
Uber
Medford, OR
05.2024 - Current
- Maintained clean vehicle interior and exterior to enhance passenger comfort and overall experience.
- Monitored traffic patterns and adjusted routes to minimize delays and optimize passenger transportation.
- Provided assistance to passengers with special needs, ensuring an inclusive service experience.
- Managed multiple passenger requests simultaneously while ensuring timely arrivals.
- Coordinated with rideshare app for seamless pick-up and drop-off processes.
- Utilized navigation apps to ensure accurate and efficient route planning.
- Communicated effectively with passengers to understand their preferences and needs.
- Responded promptly to ride requests, maintaining high availability for passengers.
- Adhered to local traffic regulations to ensure safe and compliant driving practices.
- Executed payment processing through app interface, ensuring accurate transaction completion.
- Conducted regular vehicle inspections to identify and address maintenance needs promptly.
- Adjusted driving style based on passenger feedback to enhance ride comfort.
- Resolved passenger concerns professionally, leading to improved customer satisfaction ratings.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Achieved consistently high customer scores due to exceptional service.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Cleaned vehicle regularly to maintain professional appearance.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Drove passengers from pick-up points to deliver to destination.
Caregiver
Kensington memory care
Medford, OR
01.2024 - 05.2024
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided emotional support and companionship to enhance client well-being.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Followed safe lifting and transferring techniques to transport residents.
- Assisted clients with maintaining good personal hygiene.
- Built strong and trusting rapport with clients and loved ones.
In-Home Caregiver
New Horizons
Medford, OR
10.2023 - 01.2024
- Assisted clients with daily living activities to enhance overall well-being and independence.
- Coordinated transportation services for clients to medical appointments and community events.
- Monitored clients' health conditions and reported changes to healthcare professionals.
- Provided companionship and engaging conversation to alleviate feelings of loneliness.
- Performed light housekeeping tasks to maintain a clean and comfortable living environment.
- Supported clients with meal preparation and nutritional guidance to promote healthy eating.
- Documented daily activities and client progress to maintain accurate care records.
- Implemented personalized care plans to address individual client needs and preferences.
- Responded calmly to emergency situations, ensuring client safety and well-being.
- Established trust and rapport with clients to foster a positive caregiving relationship.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided emotional support by listening attentively to concerns expressed by clients.
- Provided personal care and companionship to elderly individuals in their homes.
- Trained new caregivers in client needs and caregiving standards.
- Maintained accurate records of services provided and other relevant information.
- Observed physical and mental condition of clients and reported any changes to supervisor.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Planned nutritious meals and snacks according to dietary guidelines.
Kitchen Staff Member
Holiday Inn Express Hotel Suites
Medford, Oregon
04.2022 - 10.2023
- Operated kitchen equipment, including ovens and mixers, to support meal production.
- Adhered to safety compliance measures, minimizing risks in the kitchen environment.
- Monitored food freshness and quality, discarding expired or spoiled items promptly.
- Engaged with guests to receive feedback and improve meal service experience.
- Coordinated with suppliers to ensure timely delivery of fresh produce and ingredients.
- Implemented effective cleaning schedules to maintain hygiene standards throughout the kitchen.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Maintained cleanliness of work areas throughout shift.
- Cleaned and sanitized frequently to maintain health code standards.
- Followed health and safety guidelines for food preparation and service.
- Carried out basic cleaning duties such as sweeping floors, washing dishes.
- Stocked and replenished kitchen supplies and ingredients as needed.
- Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions and safe food handling procedures.
- Consistently maintained high standards of personal hygiene during shifts.
- Organized all storage areas in an efficient manner to maximize space utilization.
- Unloaded food and supplies from delivery trucks to appropriate storage locations.
Manager in Charge
Sweet satisfaction
Medford, OR
10.2019 - 04.2022
- Trained staff on best practices for customer service and product knowledge.
- Monitored budget expenditures to align with financial forecasts and organizational goals.
- Established compliance protocols to ensure adherence to industry regulations and standards.
- Evaluated vendor performance and maintained strong relationships to optimize service agreements.
- Resolved customer complaints by providing effective solutions and enhancing service quality.
- Managed inventory levels to optimize stock availability while minimizing costs.
- Implemented safety protocols at the workplace in accordance with industry standards.
- Ensured compliance with company policies and applicable laws and regulations.
- Managed day-to-day operations including scheduling shifts, assigning tasks, resolving conflicts.
- Monitored employee job performance, providing feedback and guidance when necessary.
- Recruited, trained, supervised, evaluated, coached, and disciplined personnel as needed.
- Maintained accurate records of payroll information, attendance logs, time sheets.
General Laborer, Industrial
Harry and David
Medford, OR
11.2017 - 12.2021
- Stacked completed products into boxes or crates for shipment.
- Checked finished products against quality standards before shipping them out.
- Inspected fruit for ripeness or spoilage prior to packing.
- Weighed boxes of fruit before sealing them for shipping purposes.
- Stacked pallets with finished product ready for shipment.
- Checked and packed fresh fruits according to quality standards.
- Adjusted machine settings as necessary to produce accurate label results.
- Maintained records of production, including quantity, type, and date of items labeled.
- Created labels using a computer-aided design software program.
- Operated machines to seal, label, print, count and box candy items.
- Readied packaged goods for shipment according to customer requirements.
- Processed customer orders promptly and accurately.
- Coordinated freight transport services for outbound shipments.
- Loaded trucks with appropriate pallets or containers of merchandise.
Receptionist
Amersons auto repair and custom builds
Klamath Falls, Oregon
08.2016 - 11.2017
- Managed front desk operations, ensuring smooth daily workflow and effective visitor coordination.
- Handled office supply management, maintaining inventory levels and ordering supplies as needed.
- Conducted data entry and filing tasks, ensuring accurate record-keeping and organization.
- Provided support for appointment scheduling, optimizing time management for technicians and customers.
- Responded to customer inquiries, delivering prompt assistance and resolving issues effectively.
- Coordinated transportation arrangements for customers needing shuttle services during repairs.
- Maintained cleanliness and organization of the reception area, creating a welcoming environment.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
James Campbell High School
'Ewa Beach, HISkills
- Customer service
- Time management
- Complaint resolution
- Data documentation
- Effective communication
- Problem solving
- Team collaboration
- Emotional intelligence
- Punctuality
- Hospitable
- Cleanliness
- Stress management
- Adaptability and flexibility
- Safe driving
- Wheelchair assistance
- Customer engagement
- Tech-savviness
- Professionalism
Timeline
Uber driver
Uber
05.2024 - Current
Caregiver
Kensington memory care
01.2024 - 05.2024
In-Home Caregiver
New Horizons
10.2023 - 01.2024
Kitchen Staff Member
Holiday Inn Express Hotel Suites
04.2022 - 10.2023
Manager in Charge
Sweet satisfaction
10.2019 - 04.2022
General Laborer, Industrial
Harry and David
11.2017 - 12.2021
Receptionist
Amersons auto repair and custom builds
08.2016 - 11.2017
James Campbell High School