A versatile professional with a strong background in education and customer service, excelling in communication, conflict resolution, and relationship building. Skilled at breaking down complex information, fostering positive environments, and utilizing proactive, empathetic, and patient approaches to meet client or student needs. Proven ability to adapt to diverse environments and deliver high-quality, personalized service.
Overview
12
12
years of professional experience
Work History
First Grade Foundational Literacy Teacher
Kipp Endeavor
Kansas City, MO
08.2024 - Current
Developed and delivered dynamic instructional sessions aimed at improving foundational reading competencies.
Designed and maintained a classroom environment that fosters respect, motivation, and academic success among over 60 students.
Developed meaningful relationships with students, promoting a positive learning environment.
Evaluated student progress through systematic tracking to support educational development.
Engaged parents in collaborative efforts to integrate creative activities tailored to various learning styles.
Monitored classroom dynamics to maintain a secure and nurturing atmosphere conducive to student growth.
Teacher's Aide
Emmanuel Family and Child Development Center
Kansas City, MO
07.2022 - 08.2024
Facilitated educational development by engaging with 20 students under instructor guidance.
Directed and guided students during activities to promote discipline and focus.
Provided individualized attention and instruction to enhance student learning outcomes.
Demonstrated active participation and engagement during class sessions.
Enhanced learning outcomes by conducting material reviews to reinforce teacher-led lessons.
Collaborated in the creation of lesson plans and educational materials to facilitate student learning.
Organized classroom environment to facilitate effective learning sessions.
Established and upheld classroom regulations to promote a positive learning environment.
Facilitated instructional readiness by organizing materials and configuring equipment for teachers.
Supported educational operations through accurate grade calculations and diligent tracking of student attendance and tardiness.
Facilitated student evaluations during class transitions and lunch breaks.
Supported children with special needs in executing essential tasks, including eating and personal hygiene.
Delivered comprehensive lessons utilizing visual and audio aids to enhance learning experiences.
Implemented interactive learning strategies to provide personalized instruction for 30 students, promoting active participation and understanding.
Designed and circulated various educational resources, such as notes, summaries, and assignments, to support curriculum objectives.
Analyzed student achievements and provided timely grades and personalized feedback to support academic growth.
Implemented strategies to maintain an orderly and tidy classroom, enhancing student focus and engagement.
Assisted in coordinating meetings with teachers, parents, and stakeholders to support educational initiatives. Collaborated with team members to ensure effective communication and planning. Participated actively in discussions to enhance student learning experiences.
Coordinated planning and execution of diverse educational activities and events, both in-class and outdoors, to foster student engagement and development.
Home Base Educator
Teachers on Call
Los Angeles, CA
01.2017 - 01.2018
Managed caseload of 10-13 EHS home visiting families to ensure effective service delivery.
Developed and maintained strong, nurturing relationships with children and families to promote a positive environment.
Managed and secured confidential client files to uphold privacy standards.
Collaborated with parents to design and implement weekly home visits tailored to each child's assessment and specific family needs.
Conducted assessments to identify children with special needs and initiated required referral actions.
Conducted assessments and documented observations of children's health and developmental milestones to support individual growth.
Designed and implemented socialization activities aimed at strengthening parent and community support.
3. Led strategic planning and implementation of USC programs, ensuring alignment with company goals.
Teachers Assistant/ Substitute Teacher K-8 Grade
Optimal Christian Academy
Compton, CA
10.2015 - 06.2016
Organized and prepared supplemental worksheets and arts and crafts materials for class lessons.
Managed supervision of 30 children and 25 adolescents to ensure safety and engagement during class time, recess, and field trips.
Assisted in producing multiple copies of homework assignments, report cards, progress reports, and supplemental worksheets.
Provided targeted assistance to children and adolescents, fostering mastery of teacher-provided material.
Assisted in grading homework, classwork, quizzes, and tests using answer keys. Recorded results accurately for student assessments.
Designed and developed lesson plans and educational games for assigned subject areas.
Recorded daily class attendance and organized attendance logs for easy reference.
Implemented and enforced administrative policies and regulations to ensure safety for students and teachers.
Organized and arranged plates, eating utensils, napkins, and food to ensure student nutrition needs are met.
Member Services Specialist
Triple A
Costa Mesa, CA
02.2014 - 10.2015
Addressed and resolved incoming call requests to enhance customer service experience.
Assisted in managing over 50 member accounts. Addressed member complaints effectively. Responded promptly to member service needs and requests.
Enhanced customer loyalty by addressing and validating member requirements and desires.
Identified opportunities to recommend additional products and services, enhancing overall sales performance.
Conducted follow-up communications with over 20 members through outbound calls to enhance sales performance.
Managed access to personal information to facilitate secure processing of member payments.
Analyzed financial data and implemented strategies to achieve targeted metrics and goals.
Remote Adult Literacy Teacher/Instructor at Volunteer Opportunities For Lake County,CaRemote Adult Literacy Teacher/Instructor at Volunteer Opportunities For Lake County,Ca