Angelique DiGiovanni

• Recognized by management for strong work ethic, exceptional customer service skills, and quick adaptability
• Maintained effective communication during shift changes and established rapport with individuals, fostering positive relationships
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

· Undergone training in case management, including realistic goal setting and planning with clients

· Monitored client’s progress and adjusted goals accordingly.

· Provided essential community resources to clients, such as California ID vouchers, food banks, and assistance with social security card applications

· Proficient in conducting thorough initial intake assessments and developing tailored plans for clients

· Maintained accurate and comprehensive documentation, including detailed case notes, progress towards goals, case history, and BIRP notes

· Actively engaged in providing peer support to clients in need of mental health resources

· Evaluated client’s social, emotional and psychological needs to navigate the complexities of case management, create treatment plans and provide valuable support to clients

• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
• Implemented strategies, set clear goals, and utilized learning tools to enhance team performance and stay updated on laws and regulations
• Accomplished multiple tasks within established timeframes.
• Built rapport with individuals both inside and outside of the kitchen, fostering positive relationships
• Engaged with students to understand food preferences and minimize waste
• Completed end-of-day bank counting and balancing, official state paperwork, and effectively communicated special needs or events
• Addressed problems or concerns promptly and to the satisfaction of all parties involved
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.