Angelique Farley
Colorado Springs,CO
Summary
Customer Service Representative with over 11 years of experience working in a variety of fast-paced environments. Utilizing knowledge learned on the job and the ability to adapt gained in my many positions to ensure highly satisfied customers.
Overview
4
4
years of professional experience
Work History
Warehouse Associate
Ace Hardware
07.2022 - Current
- Responsible for efficiently picking customer orders
- Consistently exceeding Aces' standard productivity requirements for picking by 145% on average per day.
Warehouse Associate
Cat5 Commerce
09.2021 - 07.2022
- Responsible for efficiently picking customer’s online orders
- Consistently exceeding Cat5’s standard productivity requirements for picking as the top picker
Warehouse Associate
Grove Collaborative
11.2020 - 09.2021
- Responsible for efficiently filling customer’s online orders
- Working with a driver to replenish empty shelves so product is available for my teammates in fill
- Consistently exceeding Grove’s standard productivity requirements for both my replenishment runner position as well as my picking position by 120-130%.
Customer Service Lead
Ruler Foods
05.2020 - 11.2020
- Ordering product based on supply and demand, to improve profits and lessen shrink
- Utilizing Chaintrack system to receive vendor deliveries
- Responsible for bookkeeping tasks including securing cash, till audits, receiving secure cash deliveries, and completing payroll using Kronos and ACE
- Managing 18 employees, and prioritizing what needs to be done in order to meet daily deadlines
Grocery Person In Charge
QFC
06.2019 - 05.2020
- Operating the desk by facilitating money orders, Western Unions, Transit Passes, Licensing, Lottery tickets, returns, and customer relations
- Closing Manager, Produce Manager, acting Dairy Lead, acting Wine and Liquor Lead, acting frozen Lead, and acting Front End
- Supervisor for approximately 30 employees
- Shopping for customers to pick up curbside, and preparing orders efficiently, accurately and safely during the coronavirus pandemic.
Education
Bachelor of Arts - Social
Western Washington University
Bellingham, WA06.2019
Skills
- Detail Oriented
- Self-Starting
- Organization
- Problem Solving
- Time Managing
- Active Listening
- Adaptability
- Customer Service
- Teamwork
- Payroll
- Kronos/ACE Bookkeeping
Timeline
Warehouse Associate
Ace Hardware
07.2022 - Current
Warehouse Associate
Cat5 Commerce
09.2021 - 07.2022
Warehouse Associate
Grove Collaborative
11.2020 - 09.2021
Customer Service Lead
Ruler Foods
05.2020 - 11.2020
Grocery Person In Charge
QFC
06.2019 - 05.2020
Bachelor of Arts - Social
Western Washington University