Angelique Fontenette
Austin
Summary
Highly motivated professional with diverse experience in customer service, team leadership, and administrative support. Proven ability to streamline operations, resolve conflict, and deliver exceptional results high-pressure environments. Adept at fostering collaboration and driving performance improvements to meet organizational goals.
Overview
7
7
years of professional experience
Work History
EOL/VV
TESLA GIGA FACTORY
09.2022 - 08.2024
- Enhanced team performance by contributing innovative solutions and mentoring new hires.
- Transport vehicles/ personnel to/from logistics, monitored EV chargers, and ensured compliance with safety protocols.
- Identified technical issues and damages, coordinating with repair teams to ensure resolution.
- Maintained high efficiency in task prioritization and project collaboration to meet deadlines.
CSR Team Lead
COFIROUTE USA
02.2021 - 03.2022
- Led a customer service team, implementing strategies that improved KPI metrics and customer service satisfaction.
- Resolved customer complaints promptly, contributing to a 20% increase in positive customer feedback
- Conducted performance reviews and provided coaching to enhance team effectiveness.
- Collaborated with cross-functional teams to align departmental goals with organizational objectives.
Medical Office Specialist
Texas Heart & Vascular
05.2018 - 12.2018
- Proactively resolved administrative challenges, enhancing overall office efficiency
- Scheduled patient appointments and coordinated referrals while ensuring compliance with HIPPA regulations
- Managed insurance verifications and billing processes to support seamless patient care.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
Customer Service Representative
Austin Energy
04.2017 - 05.2018
- Delivered expert guidance on billing, payment options,and service - related inquires.
- De-escalated challenging customer interactions, maintaining a professional and solution focused approach.
- Streamline customer service processes, reducing average resolution times by 15%.
Education
William B. Travis High School
Austin06-2013
Skills
Customer Service & Support: Conflict Resolution Call Center Operations CRM Software Customer Education Point-of-Sale-Systems
Leadership & Training: Team Coaching Mentorship KPI Monitoring Performance Improvement Team Training
Technical Skills: Data Entry Scheduling Equipment Operation Administrative Support Visual Merchandising and Inventory Management
Soft Skills: Critical Thinking Multitasking Communication Organization & Time Management
Timeline
EOL/VV
TESLA GIGA FACTORY
09.2022 - 08.2024
CSR Team Lead
COFIROUTE USA
02.2021 - 03.2022
Medical Office Specialist
Texas Heart & Vascular
05.2018 - 12.2018
Customer Service Representative
Austin Energy
04.2017 - 05.2018
William B. Travis High School
Similar Profiles
EDGAR SANCHEZEDGAR SANCHEZ
Senior Commissioning Controls Technician at Tesla Giga FactorySenior Commissioning Controls Technician at Tesla Giga Factory
ALEJANDRO A. OLIVEROSALEJANDRO A. OLIVEROS
PAINT HOSPITAL LEAD REPAIR TECHNICIAN at TESLA GIGA FACTORY TEXASPAINT HOSPITAL LEAD REPAIR TECHNICIAN at TESLA GIGA FACTORY TEXAS
Hayley PedersonHayley Pederson
Material Handler at Tesla Giga FactoryMaterial Handler at Tesla Giga Factory