Angelique Ford

• Prepared building notices, Managers reports, Meeting agendas-monthly/annual and transcribed Board Meeting Minutes.
• Coordinate Board of Directors meetings, create agendas, take notes and create meeting minutes.
• Attended Board of Directors meetings and prepared meeting minutes for meetings.
• Introduced to mail Merging, meeting minutes, filing, and scanning.
• Transcribed board and committee meeting minutes to retain institutional knowledge.
• Managed 64 residential units by direct contact with the Community Homeowners.
• Resolved conflicts and enforced the policies specified in the Community Regulations.
• Operated all financial aspects of the property including accounts payable/receivable, bank deposits and delinquency reports.
• Prepared and analyzed property financial reports for Board of Directors meetings.
• Prepared property budget and monitored inventory to comply with spending allowances.
• Supervised janitorial, External home repairs, landscaping, and maintenance operations for the community on a day-by-day basis.
• Worked with the board on strategic initiatives, policy governance and association projects.
• Exceptional communication and interpersonal skills.
• Approach difficult conversations respectfully, allowing space for open dialogue and demonstrating emotional neutrality.
• Quality Control - Assist in ensuring that the property is maintained to the standards required of HOA BYLAWS.
• Demonstrate financial analysis skills and collaborate on defining the property’s strategic direction with hired management company.

• Oversee the daily operations of the business and Sales.
• Perform office and management duties.
• Perform hiring, firing, and managing of employees.
• Manage marketing, bookkeeping, payroll, and advertising functions.
• Study the industry market and keep abreast of new trends.
• Targeted Business Development Strategies.
• Create and implement processes to ensure success.
• Facilitate team meetings by planning agendas, previewing, and critiquing presentations and reports.
• Assist in developing key company messages for discussion.
• Manage operating expenses by taking accountability for forecasting, accruals, and results.
• Review and approve expenses.
• Time phased planning and scheduling for labor, purchasing, and production.
• Collaborated with cross – functional teams to draft material and supply requirements to reduce expenditures.
• Reduced annual operations cost by 20% by implementing simple cost-saving strategies.
• Planning, scheduling, and repair strategies needed to eliminate waste and successful product delivery.
• Increased company revenue by 30% through aggressive efficiency enhancements, optimizing quality operations process and securing more than 80% of bids quoted.
• Collaborated with management and Vendors to develop a framework for understanding how the concept stage of a project can be used to increase the chances of achieving their project goals.
• Scheduling Work and Activities — events, programs, and activities, as well as the work of others.
• Creating reports and financial statements; Accounting duties.
• Manage the facilities, equipment, budget, and staff and aim to create a relaxing environment for clients.
• Creating and implementing a business development.
• Develop or implement marketing strategies.
• Establishing and Maintaining Interpersonal Relationships.
• Manage budgets for personal services operations.
• Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies.
• Communication, client service, business acumen, team leadership, and problem-solving.
• Generating leads with Sales.

Aided in the gap analysis for opportunities for improvement and road map for an IT Asset Management capability improvement.

Improvement opportunities and executive summary with SME output.

Reviewed and finalized materials for client presentations.

• Administer personalized, quality massage treatments.
• Provide the guest with personal, gracious, and professional service, perceptive to their individual wants and needs.
• Provide the guest with thorough knowledge of the sports, fitness, and recreational services offered at the Pool, Sports Club & Spa, and personalize these services into a comprehensive fitness program for the individual guest.
• Provide the spa director, management, and fitness instructors with feedback on guest response to our service line, thereby actively creating the best possible spa menu for our guests.
• Maintain the highest standard of cleanliness and organization for the Sports Club & Spa.
• Evaluated the needs and medical histories of clients prior to performing massage on them.
• Obtained feedback from participants and reacted accordingly.
• Utilized effective communication skills to provide the best client experience possible.
• Fostered a peaceful and quiet atmosphere, adding to the satisfaction of clients.
• Always maintained a clean and neat environment.
• Remained up-to-date techniques and styles.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Documented faults and bugs for referral to development staff for use in updates.

• Oversaw the daily operations of the business, working with vendors to select and purchase lines for the store, managed store marketing and special events, performed hiring, firing, and managing of employees.
• Drafted action plans and worked with project managers to review and execute projects.
• Completed 80% of projects ahead of schedule with savings.
• Served as a single point of contact for projects and changes.
• Established earned valued practices that helped achieve operational and strategic success on projects - achieved 120% over sales quota for the year.
• With the aid of support resources, identifies sales opportunity solutions.
• Builds, maintains network of colleagues, customers to share information, obtaining prospects.
• May support resolution of customer disputes and accounts receivable discrepancies (i.e. Billing/installation/customer issues).
• Supports product presentations/services/migrations benefiting customer needs.
• Demonstrates broad and strong working knowledge of entire product/service line.
• Develops responses to Request for Proposals.
• Identifies key trends and customer needs.
• Leverages industry knowledge, applications.
• Utilizes consultative skills to close sales for assigned business accounts in accordance with company policy, procedures and culture.
• Owns account relationship, responsible for meeting revenue objectives.
• Demonstrates sustained record of sales achievement.
• Effectively influences customers, diffusing potential problems.
• Develops strategic initiatives to grow and retain the revenue stream of assigned highly complex accounts/projects while ensuring customer satisfaction with considerable latitude.
• Supports the sales team through coaching or mentoring.
• Assists less experienced peers.
• Lead when presenting products, services to existing or prospective customers.
• Exhibit emotional intelligence, resilience, and creativity in problem-solving.
• Facilitate Bonus review and approval process.
• Responsible for Salesforce data maintenance.
• Delivered weekly status reports to senior management which includes all the projects performances indexes and other constraints - Basic accounts duties including invoicing.
• Monitored team progress and enforced deadlines which eliminated redundancy and costly downturns.