Angelique Frost
New York
Summary
Experienced and customer-focused professional with 5+ years of success in retail, customer service, and front desk operations, Proven ability to handle high-volume environments with efficiency and professionalism. Skilled in conflict resolution, POS systems, data entry, and team leadership. Passionate about delivering excellent service and improving operational workflows. I am currently taking classes for HR management so i can progress in any future endeavors.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
West Side Federation Senior Housing
06.2024 - 01.2025
- -Welcome and assist visitors, maintaining a friendly and professional reception area
- -Manage mail, packages, and front-desk communications
- -Train new staff on office procedures and customer service protocols
- -Prepare daily reports for management on visitor traffic and call volume
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
Sales Associate / Cashier
NYU Bookstore
02.2024 - 12.2024
- -Delivered exceptional customer service in a fast-paced retail setting
- -Managed inventory, performed restocks, and processed transactions via POS systems
- -Resolved customer issues and processed returns and exchanges per company policy
- Assisted customers in product selection and inquiries to enhance overall shopping experience.
- Processed sales transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
Customer Service Manager
Public Storage
02.2023 - 10.2023
- -Oversaw customer interactions via phone and in-store visits
- -Conducted unit tours, managed reservations, and processed payments
- -Performed daily audits, opened/closed store, and handled cash deposits
Data Entry Clerk
Innovative Business Management
01.2022 - 04.2023
- -Entered and verified high volumes of data with 99%+ accuracy
- Entered and maintained accurate data in company databases to ensure information integrity.
- Implemented data validation techniques to enhance accuracy and reliability of information recorded.
- -Ensured database integrity by eliminating duplicates and resolving discrepancies
Retail Sales Associate
TJ Maxx
11.2020 - 01.2022
- -Supported inventory control and assisted customers with product selection
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored inventory levels and reported discrepancies to management for timely replenishment.
- Implemented promotional displays, increasing customer engagement and driving sales during events.
Education
High School Diploma -
Urban Assembly Academy of Government and Law
New York, NY07.2017
Certificate - HR Managment
Merit America
Remote06-2026
Skills
- Customer Service & Communication
- Visual Merchandising
- Attention to detail
- Time management
- Cash handling
- Customer service
- Listening skills
- POS & Retail Systems
- Office Administration
- Inventory Management
Certification
OSHA 30 Certified – Present
Timeline
Front Desk Receptionist
West Side Federation Senior Housing
06.2024 - 01.2025
Sales Associate / Cashier
NYU Bookstore
02.2024 - 12.2024
Customer Service Manager
Public Storage
02.2023 - 10.2023
Data Entry Clerk
Innovative Business Management
01.2022 - 04.2023
Retail Sales Associate
TJ Maxx
11.2020 - 01.2022
High School Diploma -
Urban Assembly Academy of Government and Law
Certificate - HR Managment
Merit America