ANGELIQUE GARVIN
Kerlan-Jobe
Inglewood,CA
21
years of professional experience
Dedicated healthcare administrative professional with 15+ years of experience supporting medical offices, insurance verification, referrals, pre-authorizations, patient scheduling, provider communications, and EMR systems. Skilled in healthcare documentation review, HIPAA compliance, medical records management, authorization processing, and customer service. Recognized for accuracy, organization, and the ability to manage high-volume workloads while supporting efficient revenue cycle and billing operations.
Work History
Referrals Specialist
1 Year 4 Months- Coordinated patient referrals to specialists, ensuring timely access to care.
- Managed communication between patients and healthcare providers, enhancing service delivery efficiency.
- Utilized electronic health record systems to maintain accurate patient data and referral tracking.
- Collaborated with healthcare teams to streamline referral processes and improve patient outcomes.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Built professional relationships with service providers.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving issues related to referrals.
- Obtained prior authorization for Surgical procedures.
- Maintained comprehensive knowledge of provider networks, ensuring appropriate specialist recommendations for patients.
Administrative Support Specialist
6 Years 8 Months- Review and process healthcare documentation and incoming provider communications with a high degree of accuracy.
- Communicate authorization determinations and appeal information to members and providers.
- Maintain detailed records and documentation supporting healthcare operations and compliance standards.
- Collaborate with cross-functional teams to improve workflow efficiency and case resolution.
- Ensure accurate data entry and timely processing of healthcare-related information.
Referral Specialist I
1 Year- Managed referrals and pre-authorizations in accordance with payer guidelines and regulatory requirements.
- Entered referral information and maintained accurate documentation within healthcare systems.
- Provided support to providers regarding authorization requirements and referral procedures.
- Escalated complex cases for timely review and resolution.
Call Center Operator
2 Years- Verified insurance eligibility and benefits for patients.
- Scheduled appointments and maintained patient information within EMR systems.
- Responded to billing, referral, and medical office inquiries.
- Processed medical records requests and supported patient care coordination.
Receptionist
10 Years- Verified insurance coverage and collected patient information.
- Maintained patient records and scheduling systems.
- Supported front-office operations and patient intake processes.
- Ensured accurate documentation and efficient administrative workflows.
Education
Certificate
Skills
EMR Systems
Microsoft Office Suite
Data Entry
Document Management
Insurance Verification Systems
Medical Records Processing
CORE COMPETENCIES
- Medical Billing Support
- Insurance Verification
- Revenue Cycle Support
- Claims Documentation
- Pre-Authorizations
- Referral Management
- Electronic Medical Records (EMR)
- HIPAA Compliance
- Patient Registration
- Medical Records Management
- Provider Relations
- Customer Service
- Data Entry
- Scheduling
- Documentation Review
- Healthcare Administration
Timeline
Referrals Specialist
Kerlan-Jobe
05.2025 - CurrentRead More
Administrative Support Specialist
CARELON
01.2020 - 2024Read More
Referral Specialist I
CARELON
01.2019 - 01.2020Read More
Call Center Operator
SIMI MEDICAL GROUP
01.2017 - 01.2019Read More
Receptionist
A&A CHIROPRACTIC
01.2006 - 01.2016Read More
Antelope Valley College
Certificate
Read More