Summary
Overview
Work History
Education
Skills
References
Strengths And Expertise
Timeline
Generic

ANGELIQUE Givens

Copperas Cove,TX

Summary

Dynamic professional with extensive expertise in customer service and crisis management at Pinnacle Family Services, consistently enhancing family support through effective communication and skilled conflict resolution.

Overview

19
19
years of professional experience

Work History

Independent Contractor

Uber & Amazon Flex
Phoenix, USA
01.2023 - Current
  • Deliver safe, timely transportation through Uber and manage package delivery through Amazon Flex.
  • Demonstrate adaptability, route efficiency, and high customer satisfaction ratings.
  • Effectively handle both people-focused service and logistics-based tasks while managing self-employment responsibilities.

Case Agent

Pinnacle Family Services
Maricopa County, USA
01.2021 - 12.2023
  • Supervised family visits, ensuring compliance with visitation and safety regulations.
  • Documented observations and maintained confidential records.
  • Supported families with empathetic communication and problem-solving.

Behavioral Health Technician

Unity Point Trinity Robert Young Center
Rock Island, USA
02.2019 - 12.2020
  • Supervised family visits, ensuring compliance with visitation and safety regulations.
  • Documented observations and maintained confidential records.
  • Supported families with empathetic communication and problem-solving.

Behavioral Health Technician

Hale Nani Nursing & Rehab
Honolulu, USA
03.2015 - 04.2018
  • Assisted patients with daily living activities, personal hygiene, and mobility.
  • Monitored and recorded vital signs, intake/output, and changes in condition.
  • Communicated effectively with patients, families, and care teams to ensure quality care.
  • Supported new staff orientation and participated in training and quality reviews.
  • Maintained safety protocols and patient confidentiality in compliance with facility standards.

Certified Nursing Assistant

Woodlands Health and Rehabilitation Center
Midway, Georgia
04.2013 - 02.2015

Maintained accurate patient intake records and performed related activities.

Matched care plans based on patient capabilities to ensure effective task completion.

Assessed, documented, and reported changes to enhance care provided to supervisor.

Completed MDS accurately, offering insights for Nursing Supervisor's development efforts.

Planned and prepared tasks to assist patients and families in achieving daily activities safely.

Utilized positive communication techniques to convey information between care teams and patients.

Adhered to documentation standards and organizational procedures for professional conduct.

Facilitated orientation and training for new staff as directed by management.

Nurse Aide

Golden Rule Home Health Care Agency
Augusta, GA
09.2009 - 12.2010

Recorded temperature, pulse, and respiration to ensure precise health assessments.

Completed clinical documentation per agency guidelines for compliance purposes.

Assisted residents with nutrition and fluid intake to promote overall well-being.

Respected residents' choices while delivering support within caregiving limits.

Planned and served meals according to established dietary requirements.

Directed patients in range of motion exercises and mobility aid usage.

Facilitated engaging activities and games to enhance resident interaction.

Maintained clean, orderly environment for optimal comfort and safety.

Private Nurse Aide

Universal Home Care
Houston, Texas
02.2006 - 04.2009

Provided 24-hour supervision and care based on patient needs.

Directed patients in performing prescribed range of motion exercises and using braces or prosthetics.

Assisted residents with transfers to and from wheelchairs and adaptive equipment.

Positioned residents for comfort and prevention of skin pressure issues.

Charted daily information on residents, including mood changes and mobility activities.

Maintained clean, organized, and well-stocked living environments.

Performed household tasks such as laundry, dusting, dishwashing, and vacuuming.

Monitored vital signs by reading and recording temperature, pulse, and respiration.

Education

Certified Nursing Assistant (CNA) Certification - Nursing Coursework

Dominion Health Care Solutions
Savannah, GA
04.2014

High School Diploma -

Benigno National High School
Pozorrubio, Pangasinan, Philippines
04.2004

Some College (No Degree) - Nursing Science

Pangasinan Colleges of Science And Technology
McArthur Highway, San Vicente, City Of Urdaneta, P

Some College (No Degree) - Business Management

Scott Community College
500 Belmont Road, Riverdale, IA 52722

Skills

  • Customer service and support
  • Crisis management
  • Interpersonal communication
  • Multilingual proficiency
  • Safety protocols
  • Relationship management
  • Conflict resolution
  • Problem solving
  • Route optimization
  • Compliance documentation
  • Time management
  • Effective communication
  • Workload management
  • Record keeping

References

Available on request.

Strengths And Expertise

  • Customer Service
  • Crisis Response
  • Gate & Baggage Support
  • Interpersonal Communication
  • Multilingual Communication
  • Safety Protocols
  • Passenger Assistance
  • Conflict Resolution
  • Transportation & Scheduling

Timeline

Independent Contractor

Uber & Amazon Flex
01.2023 - Current

Case Agent

Pinnacle Family Services
01.2021 - 12.2023

Behavioral Health Technician

Unity Point Trinity Robert Young Center
02.2019 - 12.2020

Behavioral Health Technician

Hale Nani Nursing & Rehab
03.2015 - 04.2018

Certified Nursing Assistant

Woodlands Health and Rehabilitation Center
04.2013 - 02.2015

Nurse Aide

Golden Rule Home Health Care Agency
09.2009 - 12.2010

Private Nurse Aide

Universal Home Care
02.2006 - 04.2009

Certified Nursing Assistant (CNA) Certification - Nursing Coursework

Dominion Health Care Solutions

High School Diploma -

Benigno National High School

Some College (No Degree) - Nursing Science

Pangasinan Colleges of Science And Technology

Some College (No Degree) - Business Management

Scott Community College
ANGELIQUE Givens
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