ANGELIQUE GORDON
Philadelphia,PA
Summary
Results-driven and highly experienced professional with a proven track record of 13 years in the dynamic fields of hospitality, customer service, cash handling, and sales representation. Adept at delivering exceptional customer experiences and driving revenue growth through strategic sales initiatives. Possesses strong interpersonal skills, a keen attention to detail, and a commitment to exceeding performance expectations. Proven ability to thrive in fast-paced environments, ensuring operational excellence while maintaining a focus on client satisfaction. Seeking to leverage my extensive background and expertise to contribute effectively to a dynamic team. Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Office Administrator
Century 21 Advantage Gold
03.2024 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Front Desk
EXTENDED STAY AMERICA
12.2022 - 09.2023
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Ensured consistent quality control by conducting regular inspections of cleaned linens for stains, damage, or wear.
Self Employed
Self Employed Services
07.2020 - 12.2022
- Streamlined backstage operations during fashion shows, ensuring timely model lineup changes and smooth transitions between scenes.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
- Remained focused, motivated and professional throughout long shoots and events.
- Secured repeat bookings through outstanding professionalism and versatility.
- Collaborated effectively with fellow models, photographers, stylists, and makeup artists to create cohesive and successful projects.
- Maintained a strong social media presence to promote brands effectively, gaining thousands of followers and increasing engagement.
- Kept up with personal care to cut down on wait times for hair, makeup and styling.
- Built extensive modeling portfolios showcasing adaptability and versatility for varied brands.
- Collaborated with photographers and stylists for visually compelling photoshoots, resulting in increased publication features.
Night Auditor & Front Desk
HOLIDAY INN EXPRESS & SUITES
07.2020 - 07.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Front Desk & Night Auditor
SONESTA
08.2019 - 06.2020
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Logged wake-up call requests and set up automatic rings in system.
- Performed nightly updates to room charges and rates.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Handled high volume of phone calls professionally, providing excellent customer service to potential and current guests.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Assisted guests with luggage storage needs when necessary, demonstrating commitment to excellent service standards.
Clerk
ACE CASH EXPRESS
03.2019 - 08.2019
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Supervisor
DOLLAR GENERAL
02.2017 - 03.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Sales Associate
CRICKET WIRELESS
08.2011 - 01.2017
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
Randolph Career Academy
01.2011
Skills
- Time Management
- Office Administration
- Administrative Support
- Database entry
Interpersonal Skills
Exceptional interpersonal and communication skills., Ability to anticipate and fulfill customer needs., Patience and a positive attitude in handling customer inquiries and issues., Collaborative mindset and the ability to work effectively with diverse teams., Flexibility to adapt to varying team dynamics and tasks., Keen observation and attention to detail for ensuring high-quality service., Thoroughness in handling reservations, orders, and guest requests., Efficient multitasking to handle various responsibilities simultaneously., Prioritization skills to manage tasks in a fast-paced environment., Quick thinking and effective problem-solving skills to address challenges on the spot., Resourcefulness in finding solutions that enhance customer satisfaction., Clear and concise verbal communication., Written communication skills for handling emails, reports, and documentation., Ability to adapt to changing circumstances and guest preferences., Flexibility to handle different roles within the hospitality setting., Knowledge of sales techniques to promote products and services., Upselling skills to maximize revenue opportunities., Ability to handle conflicts diplomatically and resolve issues to the satisfaction of all parties., Mediation skills to maintain a positive atmosphere., Familiarity with hospitality management software and point-of-sale systems., Basic understanding of reservation systems and online booking platforms., Awareness and respect for diverse cultures and backgrounds., Ability to cater to the needs of an international clientele., Leadership qualities to guide and motivate team members., Decision-making skills to handle challenges in the absence of immediate supervision., Proficiency in handling cash transactions accurately., Understanding of financial reconciliation processes., Adherence to safety and hygiene protocols to ensure a safe environment for guests and staff., Familiarity with health and safety regulations., Able to lead others in high-demand situations, Proven leadership and organizational abilities, Delegating tasks or responsibilities, Deciding alternatives, resources, or material, Evaluating performance, programs, processes, or events, Planning, budgeting, goal setting, or scheduling, Displaying ideas, products, and equipment, Strongly committed to team-building and staff development, Excellent common sense, judgment, and decision-making abilities, Interviewing, Team leader with a proven ability to train, supervise, motivate, and evaluate customer service representatives
Timeline
Office Administrator
Century 21 Advantage Gold
03.2024 - Current
Front Desk
EXTENDED STAY AMERICA
12.2022 - 09.2023
Self Employed
Self Employed Services
07.2020 - 12.2022
Night Auditor & Front Desk
HOLIDAY INN EXPRESS & SUITES
07.2020 - 07.2021
Front Desk & Night Auditor
SONESTA
08.2019 - 06.2020
Clerk
ACE CASH EXPRESS
03.2019 - 08.2019
Supervisor
DOLLAR GENERAL
02.2017 - 03.2019
Sales Associate
CRICKET WIRELESS
08.2011 - 01.2017
High School Diploma -
Randolph Career Academy
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