Angelique Graf
Schenectady,NY
Summary
Seasoned Guest Service Leader skilled in hospitality management and customer service. Experience includes overseeing guest services operations, resolving guest issues, and training staff on best practices for exceptional guest satisfaction. Strengths include strong communication skills, problem-solving abilities, and leadership qualities. Previous work has led to improved efficiency in operations and heightened levels of guest satisfaction.
Overview
7
7
years of professional experience
Work History
Guest Service Leader
Cumberland Farms
Clifton Park, NY
12.2023 - Current
- Displayed high levels of hospitality, warmly greeting visitors while providing educated responses to their questions.
- Provided exceptional customer service by anticipating guest needs and responding promptly to requests.
- Assisted customers in selecting merchandise based on individual needs and preferences.
- Processed payments using cash registers, credit card terminals, and other point-of-sale equipment.
- Organized the store floor to ensure that products were easily accessible for customers.
- Managed inventory levels by restocking shelves as needed.
- Trained new team members on customer service policies and procedures.
- Performed daily opening and closing duties such as cleaning, organizing, restocking supplies.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Shift Leader
Sorrento pizzaria
Ilion, NY
10.2021 - 12.2022
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Adhered to all health code regulations while preparing food items for customers.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Educated customers about offerings, promotions and pricing to boost sales.
- Checked orders for quality and completeness.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
Partner
Stewart's Shops
Little Falls, NY
09.2020 - 07.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Cashier
Spinx Convenience Stores
Summerville, SC
12.2019 - 08.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
Head Expo
Pages Okra Grill
Mount Pleasant, SC
05.2017 - 10.2019
- Organized food orders and ensured accuracy of items served to customers.
- Greeted and welcomed customers as they arrived at the restaurant.
- Delivered food to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Ensured that all orders were correct before leaving the kitchen area.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Collaborated with management team on ways to improve service levels within the restaurant.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Actively contributed to the team by taking on additional duties during staff shortages or special events.
- Maintained knowledge of menu items and daily specials to answer customer inquiries.
Education
GED -
Dorchester County Adult Education
Summerville, SC12-2010
Skills
- Guest Relations
- Customer Service
- Detail Oriented
- Customer Engagement
- Attention to Detail
- Staff Training and Development
- Policy Enforcement
- Highly organized
Timeline
Guest Service Leader
Cumberland Farms
12.2023 - Current
Shift Leader
Sorrento pizzaria
10.2021 - 12.2022
Partner
Stewart's Shops
09.2020 - 07.2021
Cashier
Spinx Convenience Stores
12.2019 - 08.2020
Head Expo
Pages Okra Grill
05.2017 - 10.2019
GED -
Dorchester County Adult Education