Angelique Guillory
Rohnert Park,CA
Summary
Dynamic IT Project Manager with extensive experience in healthcare management and operations, particularly in outpatient services. Proven ability to lead large teams, ensuring the delivery of high-quality, patient-focused care that adheres to local, state, and federal regulations. Strong expertise in budget management, staff development, and regulatory compliance, complemented by superior communication and interpersonal skills.
Overview
15
15
years of professional experience
Work History
IT Project Manager
Kaiser Permanente
07.2022 - Current
- Manage operations of multiple service units, ensuring compliance with organizational policies and regulatory agencies to deliver high-quality patient care.
- Collaborate with healthcare providers to establish, implement, and maintain care and quality service standards that meet patient and organizational expectations.
- Act as a patient advocate, addressing and resolving care-related issues proactively.
- Design and evaluate processes aimed at enhancing systems and improving patient outcomes across the continuum of care.
- Develop, monitor, and manage departmental budgets and resource allocations to align with fiscal goals.
- Perform financial analyses to identify opportunities for cost reduction while improving quality of care and service.
- Direct ongoing staff development initiatives, determining optimal staffing mix and managing recruitment, training, and performance evaluation processes.
Supervisor, Administrative Services
Kaiser Permanente
01.2016 - 07.2022
- Oversaw day-to-day operations to ensure quality, cost-effectiveness, and compliance with departmental and organizational policies.
- Collaborated with department leaders to develop operating procedures and enhance service delivery across integrated departments.
- Managed human resource functions, including hiring, performance evaluations, and resolving employee grievances.
- Participated in the budgeting process to meet the financial goals for payroll and non-payroll expenses, providing guidance on fiscal performance and personnel needs.
Site Support Specialist
Kaiser Permanente
01.2010 - 07.2022
- Provided technical support for KP Health Connect Systems, ensuring quick resolution of service requests and troubleshooting to maintain compliance with healthcare standards.
- Collaborated with clinical and administrative teams to implement system changes and enhancements that align with healthcare operational goals.
- Assisted in training staff on new systems and processes, effectively contributing to the overall improvement of patient services.
Education
Master of Science - MFT
University of San Francisco
Santa Rosa, CA08.2026
Bachelor of Arts - American Multicultural Studies
Sonoma State University
Rohnert Park, CA06.2004
Skills
- Risk Management
- IT Infrastructure Management
- Root Cause Analysis
- Data Analytics
- Business Analysis
- Project Scheduling
- Requirements Analysis
- Stakeholder Management
- Client Relations
- Information Security
- Enterprise Architecture
- Project Management
Timeline
IT Project Manager
Kaiser Permanente
07.2022 - Current
Supervisor, Administrative Services
Kaiser Permanente
01.2016 - 07.2022
Site Support Specialist
Kaiser Permanente
01.2010 - 07.2022
Master of Science - MFT
University of San Francisco
Bachelor of Arts - American Multicultural Studies
Sonoma State University
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