ANGELIQUE HARE
New Port Richey,FL
Summary
Dynamic customer service leader with a proven track record at 4Patriots, enhancing team performance and elevating customer satisfaction levels. Expertise in coaching and sales techniques, combined with adaptability and resilience, has resulted in significant improvements in service quality. Demonstrated success in call center operations and team development, fostering a growth mindset and strong mentoring capabilities.
Overview
14
14
years of professional experience
Work History
Team Lead
4Patriots
05.2019 - Current
- I began my career as a Customer Service Agent, handling inbound calls from customers interested in purchasing health supplements and survival products
- From there, I transitioned to the role of Senior Support Coach, where I provided guidance to customer service advocates on product and order-related inquiries
- In addition, I contributed to training efforts, updated the internal knowledge base, and communicated important information to the customer service team
- Currently, I serve as a Team Lead, working under supervisors to assist customer service advocates, collect data for reporting purposes, and monitor customer interactions across calls, emails, and chats
- This progression demonstrates my growth from a frontline customer service role to a leadership position, with a strong focus on team support, training, and performance monitoring
Customer Service Representative
Stanley Steemer
07.2018 - 05.2019
- I was a customer service representative receiving inbound calls and would make changes to active orders, set appointments, and answer service related questions
Customer Service Representative
Bic Graphic
06.2016 - 09.2017
- I assisted clients with promotional product inquiries and pricing regarding artwork and/or logos that would be advertised on a product
- On average, I would receive and handle 70 plus inbound calls, and up to 40 emails a day
Customer Service Team Lead
The Tampa Tribune
01.2011 - 03.2016
- I handled escalated customer service calls and emails that ranged from newspaper subscription cancelations, carrier complaints, payment discrepancies, and refunds
- I also monitored and scored the calls of customer service representatives to ensure quality control
Education
A.S. - CRIME SCENE TECHNOLOGY
Keiser University
09.2015
Skills
- Sales calls
- Sales pitching
- Growth mindset
- Coaching techniques
- Coaching and mentoring
- Adaptability and resilience
- Team training and development
- Customer service excellence
- Call center experience
Activities
- 2005 National Honor Roll
- FEMA Certificate: Emergency Management Institute IS-00100.b and Incident Command System ICS-100
Timeline
Team Lead
4Patriots
05.2019 - Current
Customer Service Representative
Stanley Steemer
07.2018 - 05.2019
Customer Service Representative
Bic Graphic
06.2016 - 09.2017
Customer Service Team Lead
The Tampa Tribune
01.2011 - 03.2016
A.S. - CRIME SCENE TECHNOLOGY
Keiser University
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