Angelique Harrington
Chapel Hill,NC
Summary
Hardworking, dependable and experienced individual seeking full-time employment in office work setting. Excellent communication and interpersonal skills. Detail oriented and highly organized. Strong customer service skills. Skilled in time management and the ability to prioritize tasks. Excellent critical thinking and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Refuel
10.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Property Manager
Covenant Property Services
11.2019 - 09.2021
- Coordinate tenant schedules, work orders, conflicts between tenants, landscaping and other general administrative tasks
- Support property manager or property owner by handling all communications with potential and current renters and ensuring that the property is compliant with local, state and federal regulations
- Answer phones, keep a record of interactions with a building's occupants and initiate evictions when necessary.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Assistant Manager Retail
Citgo
12.2018 - 10.2020
- Directly supervise and coordinate activities of retail sales workers in an establishment or department
- Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
Assistant Manager Retail
Sav-A-Lot
11.2019 - 12.2019
- Receive and disburse money in establishments other than financial institutions
- May use electronic scanners, cash registers, or related equipment
- May process credit or debit card transactions and validate checks.
Certified Medical Assistant (CMA)
Gaston Family Health
04.2010 - 09.2018
- Perform administrative and certain clinical duties under the direction of a physician
- Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes
- Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician.
Education
Joppatown High School
Certificate/License, Certified Medical Assistant -
Medix
Skills
- Administrative Support
- Strong Communication Skills
- Telephone and email etiquette
- Property tours and inspections
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Staff Management
- Retail Operations
- Employee Scheduling
- Customer rapport
- Recruiting and interviewing
- Compliance understanding
- Policy Enforcement
Timeline
Assistant Manager
Refuel
10.2020 - Current
Assistant Property Manager
Covenant Property Services
11.2019 - 09.2021
Assistant Manager Retail
Sav-A-Lot
11.2019 - 12.2019
Assistant Manager Retail
Citgo
12.2018 - 10.2020
Certified Medical Assistant (CMA)
Gaston Family Health
04.2010 - 09.2018
Joppatown High School
Certificate/License, Certified Medical Assistant -
Medix
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