Summary
Overview
Work History
Education
Skills
Timeline
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Angelique Hart

Bushnell

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Red Lobster. Proven ability to enhance guest satisfaction through attentive service and relationship management. Recognized for cash handling expertise and maintaining cleanliness standards, ensuring a welcoming dining environment while effectively collaborating with team members during high-volume periods.

Overview

8
8
years of professional experience

Work History

Server

Chilli’s
06.2021 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server/Bar

Red Lobster
02.2020 - 12.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Supervisor

Donut King
06.2015 - 06.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Education

Associate Degree In Nursing - Nursing

Lake Sumter State College
Clermont

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Food running
  • High volume dining
  • Team collaboration
  • Sales expertise
  • Order accuracy
  • Suggestive selling
  • Relationship management

Timeline

Server

Chilli’s
06.2021 - 10.2023

Server/Bar

Red Lobster
02.2020 - 12.2021

Supervisor

Donut King
06.2015 - 06.2020

Associate Degree In Nursing - Nursing

Lake Sumter State College

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Angelique Hart