Angelique Haubert
Longmont,CO
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Experienced with handling patients or customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong relationships. Track record of maintaining high patient or customer satisfaction and fostering loyalty.
Overview
16
16
years of professional experience
Work History
Patient Access Representative
Optum Services Inc/ Boulder Community Hospital
03.2023 - 04.2025
- Trained new team members on system navigation and patient data management protocols.
- Implemented workflow improvements that reduced patient wait times and improved service efficiency.
- Monitored electronic health record systems for accuracy and timely updates in patient information.
- Evaluated operational processes to identify areas for improvement, contributing to departmental goals.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Patient Access Representative
Medix Staffing / Boulder Community Hospital
10.2022 - 03.2023
- Facilitated patient check-in processes, enhancing overall patient satisfaction and experience.
- Managed insurance verification procedures, ensuring compliance with healthcare regulations.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Dispatcher & Customer Service
Airwaves LLC
05.2022 - 08.2022
- Answer call
- Book appointments/ cancel appointments
- Provide superior customer service
- Work as a team- Provide support for all team member
- Follow up on estimate
- Basic IT function & Basic Office
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Developed standard operating procedures that improved workflow consistency across the dispatch department.
Dispatcher/Customer Service
Mr Rooter Plumbing
09.2020 - 04.2022
- Answer call
- Book appointments/ cancel appointments
- Service titan experience
- Work as a team- Provide support for all team member
- Follow up on estimate
- Basic IT function
- Knowledge of permitting and licensing
- Basic office duties
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
Service Coordinator
Safe Systems, Inc
07.2019 - 02.2020
- Schedule service appointments with clients.
- Assistant in trouble shooting minor issues with systems
- Schedule maintenance vehicles
- Daily emails communication
- Inter office communications
Customer Service Representative
CTG
08.2018 - 06.2019
- Inbound calls to assist with IT issues for employees of Avis and budget group.
- Use of ticketing system to reference issues for client. knowledge base used for issues on the level 1 support. maintain excellent customer service standard. use of multiple applications include excel word outlook etc
- Computer Skills
- Good Communication Skills
QA Analyst and Packager
Wana Brands
09.2017 - 07.2018
- Packaging & Quality Control
- Following company standards to provide best product to customers
- Following and staying up to industry standards and guidelines
- Food Safety and Compliance
- SOP's and Quality of handling products
- Evaluated testing tools and technologies to optimize QA workflows, resulting in improved accuracy and reduced turnaround time.
Software Analyst/ Customer Service
ManpowerGroup Inc. For IBM
08.2016 - 05.2017
- Assist Clients with software contracts
- Customer Service
- Contract Verification
- Inbound/ Outbound Calls
- Computer Skills
- Communication Skills
Customer Service & Sales Associate
Electronic Ticket systems
09.2015 - 04.2016
- Assisted patients with and questions or concerns
- Proper check in and verification
- Daily cash handling
- Daily opening and closing inventory
- Daily cleaning
- Daily administrative tasks
- Proper knowledge of industry and strains
Sales Representative and Customer Service
Kinsco LLC
12.2012 - 02.2015
- Provided an elevated customer experience to generate a loyal client base.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Processed daily invoices and billed renewed invoices to clients.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Communicated with vendors regarding back order availability, future inventory and special orders. Answered product questions with up-to-date knowledge of sales and store promotions.
Hiring Manager
Safeway
04.2009 - 12.2012
- Assisted recruiting staff with career fairs and recruiting events.
- Compiled company information and related material and distributed it to candidates.
- Completed data entry, tracked resumes and maintained the applicant tracking system.
- Organized all new hire, security and temporary paperwork.
- Helped distribute employee notices and mail around the office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Starbucks Manager
Safeway
04.2009 - 12.2012
- Managed work flow to exceed quality service goals.
- Maintained up-to-date knowledge of product and service changes.
- Identified individual development needs with appropriate training.
- Trained staff on operating procedures and company services.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Cross-trained and backed up other customer service managers.
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
- Set up storeroom and work areas to allow easy access to stock items.
- Accurately recorded sales, made correct change and prepared charge slips for guests.
- Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests. Operated and maintained all equipment and utensils in accordance with guidelines and safety procedures.
- Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service.
- Received and unloaded incoming shipments.
- Thoroughly cleaned and sanitized work area including mopping and sweeping, washing display cases, wiping down prep areas and equipment, washing utensils and dismantling and cleaning machinery. Conducted product inventory.
Education
Technical schooling - Dental
Dental assistant training Academy
Niwot, CO03.2009
Associate - Criminal Justice
Everest technical school
Thornton, CO11.2004
Associate - General Studies
Front Range Community College
Longmont, CO05.2003
High School Diploma -
Olde Columbine High School
Longmont, CO05.2002
Skills
- Customer service expertise
- Efficient data management
- Administrative support skills
- Skilled front desk coordinator
- Consumer relations management
- Dental assisting experience
- Proficient in providing technical support
- Skilled in utilizing CRM software
- Account relationship development
- Inventory management & quality assurance expertise
- Skilled in digital tools
- Strong interpersonal communication abilities
- Billing accuracy assurance
Timeline
Patient Access Representative
Optum Services Inc/ Boulder Community Hospital
03.2023 - 04.2025
Patient Access Representative
Medix Staffing / Boulder Community Hospital
10.2022 - 03.2023
Dispatcher & Customer Service
Airwaves LLC
05.2022 - 08.2022
Dispatcher/Customer Service
Mr Rooter Plumbing
09.2020 - 04.2022
Service Coordinator
Safe Systems, Inc
07.2019 - 02.2020
Customer Service Representative
CTG
08.2018 - 06.2019
QA Analyst and Packager
Wana Brands
09.2017 - 07.2018
Software Analyst/ Customer Service
ManpowerGroup Inc. For IBM
08.2016 - 05.2017
Customer Service & Sales Associate
Electronic Ticket systems
09.2015 - 04.2016
Sales Representative and Customer Service
Kinsco LLC
12.2012 - 02.2015
Hiring Manager
Safeway
04.2009 - 12.2012
Starbucks Manager
Safeway
04.2009 - 12.2012
Associate - Criminal Justice
Everest technical school
Associate - General Studies
Front Range Community College
Technical schooling - Dental
Dental assistant training Academy
High School Diploma -
Olde Columbine High School
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