Angelique Hernandez

• Assisted with patient intake, verifying demographics, insurance, and medical histories for accurate charting.
• Recorded vital signs and documented findings in electronic health records.
• Prepared exam rooms, sanitized equipment, and restocked clinical supplies for patient visits.
• Supported providers during examinations by organizing instruments and anticipating procedure needs.
• Scheduled appointments, coordinated follow-up visits, and updated patient calendars.
• Collected specimens and prepared samples for laboratory processing following clinical protocols.
• Communicated with patients and staff to relay instructions, questions, and visit updates.
• Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
• Obtained client medical history, medication information, symptoms, and allergies.
• Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
• Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
• Collected histories, vitals, and current complaints via patient interviews.
• Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
• Welcomed patients and inquired about wellbeing since last treatment.
• Streamlined check-in process by verifying patient information and promptly updating electronic health records.
• Contributed to a well-organized clinical environment through effective inventory management and equipment sterilization.
• Enhanced patient satisfaction by efficiently managing administrative tasks such as scheduling appointments and maintaining medical records.
• Boosted overall clinic productivity through assisting medical staff in organizing schedules, managing patient flow, and prioritizing tasks.
• Facilitated smooth communication between patients and healthcare providers by serving as a compassionate intermediary during consultations.
• Optimized workflow within the clinic setting by effectively triaging incoming phone calls and addressing urgent concerns from patients or healthcare providers.
• Increased clinic efficiency by swiftly completing insurance verification and authorization processes for patients.
• Performed medical chart reviews to confirm accuracy and completeness.
• Sought feedback and guidance from supervisors to continuously improve performance.
• Helped with patient preparation and recovery to support patient comfort and well-being.
• Scheduled appointments and tests to coordinate patient care.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Completed EKGs and other tests based on patient presentation in office.
• Collected and documented patient medical information such as blood pressure and weight.

● Delivered professional customer service by answering questions and assisting customers with their needs.

● Supported pharmacy operations by verifying patient information in accordance with established procedures.

● Received truck deliveries, organized incoming merchandise, and replenished store inventory.

● Processed customer call-ins and communicated relevant information to appropriate team members.

● Restocked merchandise and maintained organized shelves and work areas.

● Assisted with daily store operations while following company procedures.

• Coordinated patient intake, order follow-up, and delivery scheduling for medical equipment requests.
• Verified insurance details and authorization requirements to support accurate patient service processing.
• Communicated with patients, providers, and payers to resolve documentation gaps and order delays.
• Reviewed referral paperwork for completeness, accuracy, and compliance with healthcare requirements.
• Entered patient information and order details into electronic systems with strong attention to detail.
• Tracked pending orders and updated stakeholders on status changes and next steps.

• Processed customer invoices accurately using billing systems and verified charge details against sales records.
• Reconciled account balances, identified discrepancies, and resolved billing errors with internal teams.
• Posted incoming payments and updated customer accounts to maintain accurate receivable records.
• Responded to billing inquiries, explaining charges and supporting timely resolution of account issues.
• Prepared credit memos, adjustments, and revised invoices based on approved documentation.
• Monitored past-due accounts and followed up on outstanding balances with professional communication.
• Collaborated with sales and operations staff to streamline invoice processing and improve workflow consistency.
• Maintained organized billing files, supporting audit readiness and consistent record accuracy.
• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
• Reduced errors in financial records by conducting regular audits of billed accounts.
• Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
• Enhanced customer satisfaction with timely and accurate invoice generation.
• Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
• Maximized revenue potential by identifying and resolving under-billed accounts.