Angelique Homm

• Responsible for day-to-day operations of 2 Family Practice clinics, with shared responsibilities of the Urgent Care clinic
• Set up 2 new clinics (McCarran & Steamboat)
• Responsible for office collections, charge capture and completion of provider documentation
• Created "MOS Mojo" to capture Front End Scorecard metrics and hold employees accountable
• Oversee/manage staffing and employee schedules/coverage
• Hire, onboard, oversee training of new employees and providers as well as provide feedback, provide progressive discipline when needed and offboard employees, complete, review and submit annual performance appraisals
• Oversee office expenses and adhere to budget, prepare invoices and POs for payment
• Round with Providers to assess areas of opportunity for improvement
• Manage Provider time off
• Promote corporate objectives
• Process/workflow improvement for MOS & clinical staff
• Analyze provider appointment data to assess areas of improvement/modification with goal of increasing appointment volume
• Coach, mentor, guide and lead team of 26+ employees
• Responsible for maintaining/renewing all business and professional licenses
• Building, equipment, EMR, telephone issues/maintenance
• Provider credentialing
• Timecard management

• Work closely with General Manager & Vice President of Operations to assist with staff management of 100+ employees while promoting company culture.
• Director of HR - handle all aspects of human resources including recruiting, hiring, onboarding, coaching & counseling, warnings and terminations, employee performance evaluations, DETR responses including appeals, employment verifications.
• Prep and process bi-weekly and monthly payroll
• Handled all Benefit Management, including open enrollment and changes for medical, dental, vision, EAP, 401k, FSA, and life insurance.
• Business licensing (State, City, Laboratory, CLIA, General Liability, Professional Liability, Worker's Comp & Cyber Security)
• Oversee accounts payable (QuickBooks, Intacct & Beanworks)
• Prepare & submit Nevada Modified Business Tax
• Handle Worker's Comp claims and incident reports
• Developed and maintained positive working relationships with employees and leadership team.
• Coordinate building maintenance & repairs
• Event planning

• Managed staff of 30-35 front office employees, including check-in, check-out, referrals, and medical records personnel in 5 specialties at 3 locations.
• Oversaw surgery scheduling department as well as prior authorization department.
• Helped implement and train staff with use of new EMR system (eClinicalWorks).
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
• Established and updated staff work schedules to account for changing staff levels and expected workloads.
• Cross-trained all staff members in various front office positions.
• Recruited, hired, onboarded and trained new personnel.
• Conducted employee performance reviews, counseled and coached employees.
• Created and updated provider scheduling templates in EMR.
• PECOS enrollment for physicians.
• Triaged IT and eCW issues.
• Assisted with marketing.
• Handled building issues
• Coordinated remodeling of offices.

As office manager/billing manager for Martin-Swainston OB/GYN, Caring For Women & Ear, Nose & Throat Specialists of Nevada, my responsibilities were as follows:

• Managed all non-clinical staff with multiple physicians/providers at 1-3 locations. Encouraged customer service excellence.
• Addressed any patient concerns in a compassionate and professional manner.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews, counseled and coached employees.
• Oversaw billing, A/R and coding procedures.
• Supervised surgery scheduling and prior auth departments.
• Coded all surgical and hospital charges.
• Posted insurance and patient payments.
• Created ER call schedules for multiple practices at 4 different hospitals. I negotiated ER Call reimbursement during the malpractice crisis of 2002.
• Reviewed and audited charges, payment and adjustment batches.
• Reviewed OB charts to ensure charges for all services were captured.
• Audited front desk/check out collection for co-pays and procedure deposits.
• Handled accounts payable and monthly financial reports for accountant.
• Completed and submitted payroll.
• Negotiated higher insurance contract rates.
• Assisted in back office as needed.