Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angelique Ivery

Brooklyn,NY

Summary

Hands-on experienced creating customer-oriented fun environments to promote gaming activities. Passionate about guest service and hospitality. Maximized potential through gaming operation and outstanding customer service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Laboratory Technician

Jennersville Hospital
09.2019 - 03.2020
  • Enhanced laboratory efficiency by implementing new testing procedures and protocols.
  • Streamlined sample processing for faster turnaround times, resulting in improved customer satisfaction.
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Assisted in the development of new laboratory methods, leading to increased testing capabilities.

Passenger Service Agent

Swissport
02.2022 - 10.2023
  • Enhanced customer satisfaction by providing efficient check-in and boarding services.
  • Streamlined baggage handling for improved passenger experience and reduced wait times.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.

Package Handler

Amazon
08.2021 - 11.2021
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.

Guest service/ Security

Best Crowd Management
11.2023 - Current
  • Enhanced guest safety by conducting thorough security patrols and responding promptly to incidents.
  • Ensured a secure environment for guests and staff through proactive surveillance and access control measures.
  • Assisted in the development of security protocols, contributing to improved overall hotel safety standards.
  • Collaborated with local law enforcement agencies, enhancing security measures and maintaining open lines of communication.

Receptionist

Marian Haye Virgin Hair Collection
05.2019 - 12.2022


  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Customer Service Representative

Macys Department Store
11.2022 - 04.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

No Degree - Health Sciences

Lincoln University
Lincoln University, PA

High School Diploma -

Uncommon Collegiate Charter High School
Brooklyn, NY
06.2019

Skills

  • File Management
  • Data Entry
  • Specimen Preparation
  • Appointment Scheduling

Certification

  • PT - Phlebotomy Technician
  • First Aid/CPR Certified

Timeline

Guest service/ Security

Best Crowd Management
11.2023 - Current

Customer Service Representative

Macys Department Store
11.2022 - 04.2023

Passenger Service Agent

Swissport
02.2022 - 10.2023

Package Handler

Amazon
08.2021 - 11.2021

Laboratory Technician

Jennersville Hospital
09.2019 - 03.2020

Receptionist

Marian Haye Virgin Hair Collection
05.2019 - 12.2022

No Degree - Health Sciences

Lincoln University

High School Diploma -

Uncommon Collegiate Charter High School

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Angelique Ivery