Angelique Johnston
Estero,United States
Summary
Knowledgeable in Dispatch with 25 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Complex problem-solving skills. Resourceful multitasker with proven skills in scheduling, optimizing, prioritizing, and escalating service calls.
Overview
29
29
years of professional experience
Work History
Assistant District Manager
Gannett Publishing Services
Fort Myers, FL
06.2021 - Current
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Reviewed completed work to verify consistency, quality and conformance.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes of up to 100 carriers, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Heavenly Cleaning Solutions
Owner/Operator
Estero, FL
01.2017 - 01.2021
- Negotiated tender and contract terms to meet both client and company needs.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Led startup and creation of operational procedures and workflow planning.
- Analyzed client business needs and assisted in determining appropriate resources and strategies for up to 20 clients.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Monitored changes in delivery schedule and communicated changes to customers.
Shipping Clerk Administrative Assistant
American Fashion World
Naples, FL
09.2015 - 08.2016
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Prepared packages for shipping and determined most economical shipping methods for up to 500 customers per day.
- Maintained inventory of shipping materials and supplies.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Prepared shipments for postage through careful packing, sealing and labeling of materials.
Shipping Clerk/Sales Associate
Goodwill Easter Seals of the Gulf Coast
Saraland/Mobile, AL
01.2015 - 09.2015
- Checked customer orders, labeling and documentation prior to shipment to avoid delays for 200 customers per day.
- Organized storage areas to maximize movement and minimize labor.
- Obtained required documentation to process shipments and support movement.
- Prepared packages for shipping and determined most economical shipping methods.
- Maintained inventory of shipping materials and supplies.
Manager of Operations
Die Fricadelle
Asheboro, North Carolina
02.2013 - 12.2014
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Hired and onboarded team members to meet immediate and expected demand.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Planned delivery routing
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Monitored resource use to achieve set goals within budget constraints.
- Addressed customer concerns with suitable solutions and served up to 75-100 customers per day.
- Resolved challenges associated with company websites, vendors and telecoms.
Locomotive Engineer
Tube City IMS LLC
Axis, AL
02.2011 - 11.2012
- Performed train inspections and procedures, completed associated paperwork.
- Drove trains and operated engines and handled mechanical train operations.
- Conducted brake checks and general inspections before work.
- Conducted movement of rail cars and overall train and completed or verified air couplings between locomotives.
- Positioned train before scheduled departure time and performed up to 10 switching assignments in cooperation with other departments per shift.
- Executed equipment operations safely, following regulations, policies and procedures.
- Exercised continuous commitment to standards and regulatory training activities.
- Positioned and moved loads, responding to hand or audio signals from crew members.
- Switched up to 100 rail cars within rail yard for product offload into receiving pits per shift.
- Conducted weekly rail scale inspections and weight car verifications.
- Operated locomotives according to delivery and route schedules.
Lawn Care Technician
Owner/Operator
North Fort Myers, FL
06.2005 - 07.2009
- Cleared pathways of overgrowth and debris to reduce hazards.
- Pruned trees and bushes to improve visibility and shape.
- Prepared soil and gardens for planting and laid down mulch and sod.
- Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.
- Managed services schedules to achieve timely and quality deliverables for diverse client base while addressing individual needs and specifications.
- Prepared accurate quotes based on skilled lawn measurements.
- Canvassed areas door-to-door to build connections and bring in new business.
- Mowed and edged grass to trim lawn and removed cut grass using gas-powered leaf blower for up to 20 clients per week.
- Loaded and unloaded equipment from trailers and trucks.
- Operated company vehicles and equipment safely and according to good practices.
- Maintained equipment and vehicle in good working order to prevent breakdowns and service delays and checked machinery, performing routine maintenance to prevent malfunction.
- Planted bulbs and flowers to enhance environment.
- Recorded services rendered, materials used and charges assessed on specified forms.
Tile Setter/Receptionist
Sandpiper Pools
Fort Myers, FL
12.1999 - 10.2003
- Cut tiles and marble to project specifications by using power wet saws and tile cutters on up to 2 sites per day.
- Documented daily activities and completed paperwork for each job.
- Cleaned and leveled surface areas and removed excess grout.
- Measured, cut and shaped tiles and marble to size.
- Created decorative wall and floor designs using mosaic tile setups.
- Created straight, even and precise patterns using straightedges, levels and squares.
- Completed post-installation inspections and processed work invoices.
- Applied cement and arranged tiles according to design plans.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed customer complaints and rectified issues to complete satisfaction.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Managed daily delivery and work schedules to maximize coverage.
- Monitored changes in delivery schedule and communicated changes to customers.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Recorded results of service calls to create report summaries for senior management.
- Identified locations and needs of callers to accurately send assistance.
- Planned and handled more than 20-30 installation jobs each month.
- Prepared for new installations and repair work by removing original materials and debris
New Construction Cleaner/Supervisory Administrative Specialist
Frank's Construction Clean-up
North Fort Myers, FL
03.1992 - 09.2002
- Communicated with management and customers at project completion and verified customer satisfaction with finished work.
- Signaled and guided heavy equipment operators and secured special attachments to construction machines.
- Prepared construction sites, materials and tools for specific projects and loaded and unloaded equipment and products.
- Followed company and governmental health and safety regulations and trained new team members.
- Completed job checklists with customers and answered questions and solved problems before closing projects.
- Removed debris, garbage and dangerous materials from sites.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Paid vendors and oversaw other recurring operational expenses.
- Worked with finance department to file receipts and reimbursements.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Supervised driver dispatching, route planning and vehicle tracking for over 3 drivers.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Monitored changes in delivery schedule and communicated changes to customers.
- Scheduled loads according to priority and available equipment.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Identified locations and needs of callers to accurately send assistance.
Education
Some College (No Degree) - Architecture/Business Management & Accounting
Southwest Florida College
Fort Myers, FLGED -
Dunbar Community School
Fort Myers, FL05.1991
Skills
- Monitoring Field Personnel
- Processing Orders
- Adjusting Routes
- Delivery Procedures
- Service Planning
- Critical Thinker
- Schedule Coordination
- Data Entry
- Coordinating Urgent Deliveries
- Excel Spreadsheets
- Customer Service
- Active Listening
- Problem Resolution
- Computer Skills
- Organizational Skills
- Flexible Schedule
Timeline
Assistant District Manager
Gannett Publishing Services
06.2021 - Current
Heavenly Cleaning Solutions
Owner/Operator
01.2017 - 01.2021
Shipping Clerk Administrative Assistant
American Fashion World
09.2015 - 08.2016
Shipping Clerk/Sales Associate
Goodwill Easter Seals of the Gulf Coast
01.2015 - 09.2015
Manager of Operations
Die Fricadelle
02.2013 - 12.2014
Locomotive Engineer
Tube City IMS LLC
02.2011 - 11.2012
Lawn Care Technician
Owner/Operator
06.2005 - 07.2009
Tile Setter/Receptionist
Sandpiper Pools
12.1999 - 10.2003
New Construction Cleaner/Supervisory Administrative Specialist
Frank's Construction Clean-up
03.1992 - 09.2002
Some College (No Degree) - Architecture/Business Management & Accounting
Southwest Florida College
GED -
Dunbar Community School
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