Angelique Knight

-Disneyland Resort

• Responsible for executing quick changes and dressing performers
• Remaining calm and working quickly under pressure
• Responsible for light maintenance on costume pieces to ensure costumes are of standard and integrity
• Able to asses costume issues and troubleshoot within an efficient amount of time

• Recognized for going above and beyond to ensure a great guest experience, resolve issues and maintain a clean and welcoming store while positively representing the brand's image
• Selected based on trust to fill in for manager on break, overseeing retail store functions
• Handpicked to train new employees on processes/procedures and guest service
• Earned reputation among the team for willingness to help when needed and mediate conflicts with courtesy

• Collaborated with the team to ensure quality and continuity of service, assisting crew members in completing tasks, managing long customer queues, attending to guests' needs, and quickly processing orders and payments

• Served as mentor to 25 students over the year, engaging with each student 1:1 and in small group sessions
• Connected students with the right resources and people who could provide appropriate support and counseling
• Won RISE Achievement Award for providing exceptional service and support for students and staff, along with excellent mentoring and management skills, creative talent for solving problems, can-do attitude, and authenticity