Angelique LaBelle
Colchester
Summary
Dynamic leader with a proven track record in driving digital transformation and enhancing customer engagement at Fidium Fiber. Expertise in project management and operational efficiency led to a 342% increase in product launches over two years. Strong team leadership skills foster collaboration and innovation to achieve strategic objectives.
Overview
32
32
years of professional experience
Work History
Director - Website and Portal Development
Fidium Fiber
10.2023 - 12.2025
- Led strategic initiatives to enhance customer engagement and satisfaction.
- Managed budgeting and resource allocation for various projects and programs.
- Collaborated with cross-functional teams to drive organizational growth and innovation.
- Developed and implemented operational policies to streamline processes and improve efficiency.
- Facilitated stakeholder meetings to align on project objectives and expectations.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Facilitated collaboration between teams by encouraging open communication channels.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Collaborated with senior leadership to set long-term objectives for the company.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Identified opportunities for improvement in operational performance metrics.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Assessed employee performance against established benchmarks or targets.
- Coordinated resources across departments to maximize productivity levels.
- Implemented new technologies to streamline processes and enhance productivity.
- Ensured compliance with all relevant regulations, policies and procedures.
- Enhanced customer satisfaction through the development of service improvement initiatives.
- Spearheaded the development and launch of new products or services.
- Cultivated relationships with stakeholders to secure support and funding for key initiatives.
- Led change management efforts to adapt to market shifts and organizational needs.
- Analyzed data to inform decision-making and strategic direction.
- Led cross-functional teams to drive project completion within budget and deadlines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Manager - IT Product Development PMO
Consolidated Communications
02.2021 - 10.2023
- Managed a team of Business Analysts and Project Managers responsible for backend systems and customer facing portals
- Program managed Digital Transformation program
- Collaborated with external and offshore vendors to enhance project delivery and resource allocation.
- Created and replanned project plans to accommodate priority changes, aligning with business goals for revenue growth and improved customer experience.
- Drive revenue growth in our consumer and small business channels
- Improve customer experience as reflected by NPS scores and customer reviews
- Identified and implemented process improvements to maximize team performance
- Implemented incremental steps to align with the company’s vision away from Waterfall toward Agile development methods with the overall goal to be nimble. This contributed to the team’s ability to deliver 4X the number of projects compared to the prior year.
- Coordinated project timelines and resources for network expansion initiatives.
- Collaborated with senior leadership on strategic planning and operational improvements.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Ensured compliance with industry regulations and company policies.
- Managed risk by developing and implementing effective risk management strategies.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Oversaw marketing initiatives that increased brand awareness and contributed to overall sales growth.
Director - Commercial and Consumer Product
Consolidated Communications
02.2016 - 02.2021
- Managed a team of Product Managers
- Manage Product Roadmap
- Collaborated with cross-departmental teams to increase productivity and successfully launch more products than in previous years.
- The number of new commercial product and enhancement launches increased by 100% in year-one and 342% by year two.
- Developed a rolling roadmap view and bi-weekly reporting to Product Leaders to enable focus and alignment within our department.
- Project-manage new product launches, product enhancements, promotions and rate increases from concept to launch.
- Developed project schedules and conducted project meetings with stakeholders to review project deliverables and set and manage client expectations.
- Timely escalation of issues and solutions when appropriate.
- Created bi-weekly and quarterly status reports for product leadership to communicate to their partners across the organization.
- Create financial modeling and analysis for product concepts and promotions.
- Competitive analysis and financial analysis to determine appropriate product pricing and bundling components.
- Product Workbook subject matter expert for the team.
- Created product unit and revenue tracking as needed.
Program Manager - Marketing
Consolidated Communications
07.2017 - 02.2021
- Create, drive and manage marketing process development and efficiency programs.
- Specifically: Marketing communications process; Event process; Budget submission and forecasting process; Campaign process; Promotions process; Price change and management process; ICB process.
- Project-manage cross-team marketing programs.
- Specifically: New product launches; Campaign and promotional launches; New market and market enhancement launches.
- Project-manage lifecycle product programs.
- Specifically: New value added service launches; Video programs; Price updates; Rate increases/changes; PIC LD service program to existing local customers.
Project Manager - Business PMO
Fairpoint Communications
03.2008 - 07.2017
- Managed multiple projects with competing deadlines, ensuring timely task completion across teams.
- Forecasted schedules and monitored project timelines, personnel performance, and cost efficiency.
- Led project planning sessions to define clear scope and objectives for each initiative.
- Developed risk management plans to proactively identify and mitigate potential issues.
- Facilitated communication between stakeholders to align on project goals and expectations.
- Coordinated resources across departments to optimize collaboration and achieve successful outcomes.
- Collaborated with senior management on strategic planning initiatives for ongoing projects.
- Utilized industry-standard tools to effectively manage project schedules and workflows.
Senior Financial Analyst - Financial Initiatives
Bell Atlantic, Verizon, FairPoint
07.1997 - 03.2008
- Developed capital budget monitoring tools for proactive management of $200 million budget.
- Implemented a capital expenditure database as the single source for all capital reporting.
- Reviewed and modified capital processes and controls to enhance efficiency.
- Created a cohesive team across finance, engineering, operations, and supply chain.
- Executed mid-month and flash reporting with high-level anomaly analysis.
- Developed labor and resource reports for finance and operations to address anomalies.
- Transitioned new tools and processes to financial planning and analysis team for budget management.
- Established affordable hours budget for each garage to optimize resource allocation.
Staff Accountant
Fothergill, Segale & Valley, CPA’s
03.1994 - 07.1997
- Compiled and audited financial statements for diverse clients, ensuring accuracy.
- Prepared individual corporate partnership and nonprofit tax returns efficiently.
- Conducted research and consultations to facilitate effective tax preparation.
- Executed year-end accounting reconciliations with necessary adjustments.
- Audited financial operations for towns, school districts, and nonprofits to ensure compliance.
- Accurately reconciled payroll, sales, and meals and rooms tax returns.
- Delivered customized accounting software development, installation, and training services.
Education
Bachelor - Business
Johnson State College
Certificate - Accounting
Johnson State College
Skills
- Project management
- Digital transformation
- Team leadership
- Operational efficiency
- Process improvement
- Customer engagement
Timeline
Director - Website and Portal Development
Fidium Fiber
10.2023 - 12.2025
Manager - IT Product Development PMO
Consolidated Communications
02.2021 - 10.2023
Program Manager - Marketing
Consolidated Communications
07.2017 - 02.2021
Director - Commercial and Consumer Product
Consolidated Communications
02.2016 - 02.2021
Project Manager - Business PMO
Fairpoint Communications
03.2008 - 07.2017
Senior Financial Analyst - Financial Initiatives
Bell Atlantic, Verizon, FairPoint
07.1997 - 03.2008
Staff Accountant
Fothergill, Segale & Valley, CPA’s
03.1994 - 07.1997
Bachelor - Business
Johnson State College
Certificate - Accounting
Johnson State College