Dedicated and energetic team player with a passion for problem-solving. Strong determination and commitment drive the approach to every project with unwavering focus, ensuring successful and timely completion.
Overview
11
11
years of professional experience
Work History
Bartender
Billy's Stone Crab Restaurant
06.2020 - 04.2025
Prepared a wide variety of cocktails and beverages while multitasking between bar patrons, table orders, and service tickets to ensure timely and consistent service in a fast-paced environment.
Successfully cross-trained and rotated between three bar areas, gaining expertise in diverse drink menus, service styles, and customer interactions while maintaining speed and accuracy
Knowledge of different types of alcohol and beverage pairings with the seasonal menu.
Providing excellent customer service to ensure a pleasant guest experience.
Managing multiple drink orders simultaneously, especially during peak hours to maximize flow of service.
Operating point-of-sale (POS) systems and handling cash, credit, and debit transactions accurately.
Maintaining a clean, organized, and safe bar area in line with health and safety regulations.
Coordinating with other bartenders, servers, and kitchen staff to ensure smooth service.
Thorough understanding of the menu, including ingredients, preparation methods, and allergens.
Efficiently managed high-volume drink service, multitasking between bar guests, table orders, and service tickets to ensure prompt and accurate delivery.
Ensuring that orders are entered correctly into the POS system and delivered to the kitchen without mistakes.
Clear and friendly communication with guests and staff, including relaying orders, handling inquiries, and resolving issues.
Closing down work station by cleaning, stocking and preparing the area for the next shift.
Legal Assistant/Secretary
Tax Problem Solver
01.2016 - 01.2018
Provided comprehensive administrative support to a team of attorneys, managing calendars, scheduling appointments, and coordinating meetings.
Served as the first point of contact for clients, managingintake interviews and gathering essential case information with professionalism and discretion.
Maintained electronic and physical filing systems for easy retrieval of case files and legal documents.
Organized and distributed incoming and outgoing mail for the legal team, ensuring timely delivery of critical documents and correspondence.
Prepared correspondence such as letters emails or memos on behalf of attorneys ensuring accuracy and professionalism in communication.
Supported trial preparation efforts by organizing IRS compliance documentation and ensuring attorneys had accurate, timely information for client game plan meetings.
Assisted attorneys with case preparation, including document collection, client follow-ups, and deadline tracking.
Hotel Room Coordinator
Hilton
01.2014 - 01.2016
Group Room Coordinator Job Description:
As a Group Room Coordinator, I played a pivotal role in managing group bookings and ensuring seamless coordination between the sales team, operations, and clients. My responsibilities did encompass all aspects of group reservations, from inputting sales contracts to managing room blocks and maximizing revenue.
Group Reservations Management: Coordinate and manage group room blocks, ensuring accurate reservations, allocation of rooms, and adherence to client specifications.
Revenue Management: Collaborate with the revenue management team to optimize room inventory and pricing strategies, ensuring maximum occupancy and revenue for group bookings.
Sales Contract Administration: Input and process sales contracts into the system, verifying contract terms, rates, and conditions. Ensure that all details are accurate and updated in internal systems.
Detailing of Group Contracts: Work closely with clients and internal teams to capture specific group requirements, including rooming lists, billing arrangements, and special requests.
Client Communication: Serve as the primary point of contact for group clients, providing timely and professional responses to inquiries and adjustments.
Cross-Department Collaboration: Coordinate with sales, front desk, housekeeping, and food & beverage teams to ensure smooth group arrivals and departures.
Reporting: Prepare and maintain detailed reports on group booking status, contract details, and revenue forecasts.
Strong organizational skills and attention to detail
Proficiency in reservation management software and CRM systems
Ability to manage multiple tasks and adhere to deadlines.
Excellent communication skills, both written and verbal
Provided clear and professional communication to guests, group clients, and internal departments.
Manages and updates room blocks and inventory in the system.
Prepares daily reports and reviews new information with Revenue manager and General Manager to create revenue strategies.
Knowledge of hotel revenue management practices is a plus
Education
Bachelor of Science - Environmental Science And Policy
University of South Florida
Tampa, FL
01.2014
Skills
Serving Experience
CRM Software - 2 years
Bartending - 5 years
Legal administrative experience - 2 years
Hotel experience - 4 years
Cash handling
Cocktail experience
Customer service
POS
Restaurant experience
Food safety
Time management
Team player attitude
Timeline
Bartender
Billy's Stone Crab Restaurant
06.2020 - 04.2025
Legal Assistant/Secretary
Tax Problem Solver
01.2016 - 01.2018
Hotel Room Coordinator
Hilton
01.2014 - 01.2016
Bachelor of Science - Environmental Science And Policy