Angelique Lorence
Bend,OR
Summary
Entrepreneurial retail store owner who founded and successfully operated a profitable boutique for 5 years. 18+ years of experience in store operations, team leadership, brand creation and customer service. Proven expertise in retail marketing, buying, inventory management and customer engagement resulting in 112% revenue growth and improved brand visibility. Skilled in developing high-performing teams and executing marketing strategies that enhance customer service.
Overview
23
23
years of professional experience
Work History
Retail Business Consultant
Self-Employed
Bend, OR
01.2020 - Current
- Provide strategic consulting to small business owners, focusing on enhancing customer experience, optimizing store layout and merchandising, developing effective marketing and event plans.
- Specialize in building and training strong, customer-focused teams, implementing efficient buying strategies, and fostering calculated risk-taking for business growth.
- Develop customized plans to increase revenue, identify operational inefficiencies, and provide actionable solutions to complex business challenges.
Store Owner & Operator
Bellwether
Sewickley, PA
01.2015 - 01.2020
- Successfully founded, developed, and managed all aspects of a brick-and-mortar women’s retail boutique featuring clothing, accessories, and home goods.
- Brand & Business Development: Built a recognized brand from the ground up, implementing targeted social media campaigns, promotions, and community engagement initiatives.
- Team Leadership & Development: Recruited, trained, and led a high-performing team of typically 15 employees, fostering individual strengths and implementing a comprehensive training program. Established goal-setting and reward systems, significantly boosting team morale, efficiency, and customer satisfaction.
- Buying & Inventory Management: Directed all aspects of merchandise planning, purchasing, and inventory control. Established and maintained strong vendor relationships. Analyzed sales data and customer buying patterns to optimize stock levels and product assortment. Provided personalized shopping services.
- Visual Merchandising & Store Operations: Designed and executed compelling visual displays, window presentations, and store layouts to maximize traffic flow and drive sales. Ensured seamless front-end and back-end store operations.
- Financial Performance: Consistently increased store revenue year-over-year by an average of 112% across ownership period.
- Successfully sold the profitable business in January 2020; the store continues to thrive under new ownership.
Pop Up Shop / Online Store Owner
The Piggy Toes
Sewickley, PA
01.2012 - 12.2014
- Launched and managed successful pop-up shops and e-commerce platform, gaining experience in agile retail operations, online marketing, and temporary retail space management.
- Curated product selections, managed inventory, and handled all aspects of sales and customer service for both physical and digital storefronts.
Blog Writer / Influencer
The Piggy Toes
Pittsburgh, PA
01.2009 - 01.2012
- Developed and maintained a fashion and lifestyle blog, creating engaging content that attracted a consistent readership.
- Collaborated with brands for sponsored content and product reviews, honing skills in digital marketing, content creation, and audience engagement.
Store Manager / Assistant Buyer / Sales Associate
Bailey & Bailey
Sewickley, PA
01.2002 - 01.2009
- Progressed through roles of increasing responsibility, from Sales Associate to Lead Saleswoman, culminating in Store Manager and Assistant Buyer for a small retail boutique.
- As Store Manager, oversaw daily operations, managed staff, drove sales initiatives, and ensured exceptional customer service.
- As Assistant Buyer, supported merchandise selection, vendor communication, and inventory management.
- Consistently exceeded sales targets and contributed to a positive store environment.
Education
Bachelor of Arts (B.A.) - Elementary Education
Robert Morris University
Moon Township, PA01-2006
Skills
- Retail Management: Store Operations, P&L Management, Inventory Control, POS Systems, Loss Prevention, Customer Relationship Management (CRM)
- Leadership & Team Building: Staff Training & Development (Teams up to 15), Performance Management, Motivation & Coaching, Conflict Resolution, Team Leadership
- Sales & Customer Service: Sales Strategy & Execution, Customer Engagement, Clienteling, Complaint Resolution, Upselling & Cross-selling
- Business Acumen: Brand Development, Marketing & Promotion, Social Media Management, Event Planning, Vendor Relations, Buying & Merchandising, Business Consulting
- Operational Excellence: Store Layout & Traffic Flow Optimization, Visual Merchandising, Process Improvement, Multitasking, Time Management, Adaptability, Operates Well Under Pressure
- Communication: Interpersonal Skills, Written & Verbal Communication, Presentation Skills, Effective Communicator
Websites
Timeline
Retail Business Consultant
Self-Employed
01.2020 - Current
Store Owner & Operator
Bellwether
01.2015 - 01.2020
Pop Up Shop / Online Store Owner
The Piggy Toes
01.2012 - 12.2014
Blog Writer / Influencer
The Piggy Toes
01.2009 - 01.2012
Store Manager / Assistant Buyer / Sales Associate
Bailey & Bailey
01.2002 - 01.2009
Bachelor of Arts (B.A.) - Elementary Education
Robert Morris University
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