Angelique Lucero
Brighton,CO
Summary
Patient Service Representative with 9+ years of healthcare experience. Excellent reputation for resolving problems and improving customer satisfaction. Obtained my Bachelors degree in science of business degree with the University of Phoenix. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Medical Billing Coordinator
Denver Fertility Care
03.2023 - Current
- Check benefits for new/existing patients.
- Call patients to go over billing questions/Reconcile there account.
- Patient's whom are having infertility treatment such as IVF, Donor services and FET I enter all there cycle totals with or without insurance coverage into an Excel spreadsheet.
- Send patient's payment reminder for the cycle with a deadline.
- Submit prior authorization for treatment to UHC, Anthem BCBS, Aetna and Win-fertility.
- Provide CPT/Diagnosis Codes to insurance to verify benefits and/or submit prior authorization if required.
- When short-staffed, I assist with front desk checking in, collecting payments from patients, greeting patients, and printing lab orders.
- Train new front desk staff as needed.
- Highly proficient with Excel spreadsheet, word, and powerpoint.
- Use of nAble EMR system.
Patient Financial Representative
Colorado Center For Reproductive Medicine (CCRM)
11.2021 - 03.2023
- Assists patients on the phone with all aspects of their financial processes and triages non-financial needs. Records all patient conversations in the financial notes.
- Meets with new patients in-office following their initial consultations to discuss costs, insurance and any patient questions (financial consult).
- Meets with patients after their regroup and other appointments for a financial consult as needed.
- Checks patients infertility benefits for all new patients or for any patients who have insurance benefit changes.
- Responds to and completes "Ask a Staff" inquiries and other communication from the patient portal.
- Assures patient payment for services when they do not have benefits for services rendered.
- Assists with collection of patients past due balances that patient has not paid for in the past by utilizing the patient credit card on account and/or calling the patient for payment when balance is due.
- Collects credit card authorization form and vaults credit card information from patients.
- Speaks to any patient/significant other wishing to speak to a billing representative regarding insurance matters, current account status, or any billing/payment questions.
- Assists with collection of patient payment for IVF, IVF/Donor/FET and GC cycles before the patient begins medications for their cycle.
- Speaks with patient about Pregnancy Express enrollment and answers any questions.
- Reconciliation of patient account either over the phone, in person or on an excel spreadsheet.
Front Office Lead
Mainstreet Pediatrics
10.2018 - 11.2021
- Welcomes and greets all patients and visitors, in person and over the phones
- Responsible for keeping the reception area clean and organized
- Registers new patients and updates existing patient demographics by collecting patient detailed information including personal and financial information
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
- Prepares medical charts after check-in
- Processes medical records requests
- Processes payments
- Assist with cleaning exam rooms when short staffed
- Assist with checking patient's vitals and taking them back to see physician, when needed.
Medical Assistant
Panorama Orthopedics & Spine Center, Highlands Ranch
04.2016 - 09.2018
- Gathered histories, vitals, and current complaints through patient interviews
- Gathered information about the client's medical history, including medications, symptoms, and allergies
- Ordered X-rays in house prior to seeing physician
- Sanitized, restocked and organized exam rooms and medical equipment
- Kept detailed records of test results by entering data and patient information into a computer
- Use of Cintrix EMR.
Front Desk Receptionist
Lone Tree Pediatrics
01.2013 - 04.2016
- Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change
- Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel
- Collaborate with doctor(s) and team members to provide seamless patient experience
- Welcomes and greets all patient and visitors
- Answers all inbound phone calls
- Prints/Prepares daily clinic schedules
- Checks patients in and out for appointments, schedules follow-up appointments
- Registers and collects financial and personal information for new patient appointments
- Financial Planning Certificate
- CERTIFICATIONS
Education
High School Diploma -
Northglenn High School
Northglenn, COBachelor of Science - Business/Finance
University of Phoenix
Phoenix, AZ01.2023
Skills
- Verify Data
- Database Systems
- Medical Information Collection
- Equipment Monitoring and Troubleshooting
- Collect large amounts of money
Timeline
Medical Billing Coordinator
Denver Fertility Care
03.2023 - Current
Patient Financial Representative
Colorado Center For Reproductive Medicine (CCRM)
11.2021 - 03.2023
Front Office Lead
Mainstreet Pediatrics
10.2018 - 11.2021
Medical Assistant
Panorama Orthopedics & Spine Center, Highlands Ranch
04.2016 - 09.2018
Front Desk Receptionist
Lone Tree Pediatrics
01.2013 - 04.2016
High School Diploma -
Northglenn High School
Bachelor of Science - Business/Finance
University of Phoenix
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