Angelique Lynch
Healthcare Consultant
Smithville,Missouri
Summary
Dynamic Pharmaceutical and Medical Device Sales Manager with a proven track record in developing sales strategies and enhancing customer engagement. Expert in diagnostic infrastructure, neurology, immunology and data analysis, I lead high-performance teams to exceed revenue targets while fostering strong relationships with key opinion leaders. Committed to driving growth through consultative selling and strategic client retention initiatives.
Overview
20
20
years of professional experience
Work History
Sales Manager – Point of Care Testing
Abbott
Smithville, Missouri
12.2020 - 07.2024
- Lead a high-performance team of 9 representatives focusing on POCT and Toxicology diagnostics, providing the strategic direction necessary to exceed revenue targets and execute territory sales strategies.
- Managed the implementation of diagnostic infrastructure and resolved complex customer escalations, ensuring high satisfaction across hospital and laboratory accounts.
- Developed sales strategies to enhance market penetration and customer engagement.
- Trained and mentored sales team on product knowledge and effective selling techniques.
- Collaborated with marketing to align promotional campaigns with sales objectives.
- Analyzed sales data to refine processes and improve team performance continuously.
- Coordinated cross-functional meetings to drive alignment between sales, operations, and finance teams.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Behavioral Health Client Advisor
Care Management Technologies/Relias
Smithville
05.2013 - 05.2019
- Provided strategic consulting to C-suite Behavioral Health executives, utilizing population health analytics to enhance product upsell.
- Cultivated trust and confidence among clients, vendors, and professionals through demonstrated expertise.
- Leveraged evidence-based medicine to support client retention initiatives and foster long-term relationships.
- Assisted clients in navigating healthcare training solutions and resources.
- Delivered training sessions on software tools for effective client engagement.
- Identified client needs and provided tailored solutions.
Health Science Consultant
Merck
Smithville
07.2002 - 12.2011
- Engaged with healthcare professionals (KOLs) to understand their needs and gather feedback.
- Delivered presentations on product data to key opinion leaders and stakeholders.
- Conducted literature reviews to keep abreast of industry trends and advancements.
- Developed training materials for internal staff on product features and benefits.
- Developed and implemented medical science strategies to support product positioning and market access.
- Communicated large amounts of complex scientific content in clear and concise terminology.
- Collaborated with medical affairs and commercial colleagues, functioning as resource to large group medical practices, payers and decision-makers.
- Assisted with growth and development of sales team by providing training and guidance.
- Conducted local roundtables and education programs, aimed at enhancing key opinion leaders' understanding of unmet clinical needs.
- Engaged in speaker identification, training and evaluation, providing support for advisory board meetings as requested.
- Conducted scientific exchange with healthcare professionals, thought leaders, and other stakeholders in the therapeutic area.
- Conducted training sessions for sales representatives on new product launches.
- Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
- Developed strategic plans for product launches, aligning marketing and sales efforts with organizational goals.
Mental Health Clinical Supervisor
Community Hospitals Psychiatry
Indianapolis
01.1990 - 05.2002
- Supervised clinical and residential staff providing mental health services to diverse patient populations.
- Developed treatment plans based on comprehensive patient assessments and evaluations.
- Conducted regular supervision meetings to review case management and clinical practices.
- Facilitated training sessions for new staff on therapeutic techniques and best practices.
- Collaborated with multidisciplinary teams to enhance patient care strategies and outcomes.
- Monitored treatment progress and adjusted plans as necessary to meet patient needs.
- Provided crisis intervention support during acute mental health emergencies in the facility.
- Facilitated group therapy sessions, addressing issues such as anxiety, depression, anger management, substance abuse.
- Engaged in regular community outreach activities in order to promote awareness about mental health resources.
- Reviewed client records and conducted assessments to determine appropriate level of care.
- Consulted with psychiatrists and other medical professionals regarding medication adjustments for clients.
- Participated in external committees or task forces dedicated to improving access to mental health services locally or nationally.
- Monitored client progress and adjusted treatment plans as needed according to changes in symptoms or behavior.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Received "Exemplar Program Award" for residential services for the SMI population.
Education
MBA - Business Administration and Management
Indiana Wesleyan University
Skills
- Diagnostic infrastructure
- Sales strategy development
- Customer engagement
- Population health analytics
- Key opinion leader relations
- Client retention initiatives
- Relationship management
- Team leadership
- Data analysis
- Sales operations
- Consultative and relationship selling
- Product knowledge
- Sales expertise
- Strategic planning
- New business development
- Exceeds sales goals
Key Expertise
Extensive healthcare experience with a thorough understanding of key stakeholder interests. Sales Manager and Scientific Liaison for global pharmaceutical and medical device companies. Deep experience communicating complex scientific data to C-suite executives and KOLs to demonstrate ROI and clinical utility. Served on Scientific Advisory Boards for major launches and managed a portfolio of 11 products, ensuring high market share and contractual fulfillment. Expertise in Population Health Analytics. Passionate about advancing medical solutions in Behavioral Health.
Accomplishments
- Elected Class Representative and Outstanding Professional - Indiana Wesleyan
- Numerous sales awards including VP - Merck
- Numerous special project awards - Merck
- "Exemplar Program" award - Community Hospital Psychiatry
Education and Training
other
Timeline
Sales Manager – Point of Care Testing
Abbott
12.2020 - 07.2024
Behavioral Health Client Advisor
Care Management Technologies/Relias
05.2013 - 05.2019
Health Science Consultant
Merck
07.2002 - 12.2011
Mental Health Clinical Supervisor
Community Hospitals Psychiatry
01.1990 - 05.2002
MBA - Business Administration and Management
Indiana Wesleyan University