Angelique Manson
Lithonia,GA
Summary
Accomplished Registered Nurse with a proven track record at Northside Hospital Atlanta, enhancing patient satisfaction through compassionate care and clinical judgment. Skilled in medication administration and health promotion, I excel in fast-paced environments, significantly contributing to team success and patient health outcomes. Demonstrated expertise in preventive care and education, ensuring high-quality care and safety.
Overview
14
14
years of professional experience
Work History
Correctional Nurse
NaphCare
07.2023 - Current
- Educated inmates about their health conditions and self-care routines for better disease management.
- Promoted a safe environment for both staff and inmates by adhering to institutional policies regarding contraband control, safety measures, and crisis intervention techniques.
- Provided emergency care to inmates by responding promptly to medical emergencies within the facility.
- Collaborated with interdisciplinary team members to develop individualized care plans for each inmate.
- Prevented potential health crises by conducting thorough screenings during intake processes for new inmates.
- Performed mental health evaluations when warranted and recommended patients to therapists.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Registered Nurse
Northside Hospital Atlanta
05.2021 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Triage Coordinator
MDLIVE
09.2017 - 01.2021
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Implemented continuous improvements to the triage process, identifying areas for optimization and recommending changes as necessary.
Roadside Assistance Agent
AAA Northeast
02.2010 - 07.2016
- Handled challenging situations with diplomacy, resolving conflicts between customers and service providers when necessary.
- Streamlined communication between drivers, dispatchers, and service providers for improved efficiency.
- Consistently met or exceeded performance benchmarks related to call handling time and customer satisfaction scores.
- Maintained thorough knowledge of company policies and procedures to provide accurate information to customers in need of assistance.
- Served as a reliable point of contact between law enforcement agencies, insurance companies, repair shops, and towing services during incidents requiring coordination among multiple parties.
- Reduced wait times for stranded motorists by swiftly dispatching tow trucks and other support vehicles.
- Collaborated with team members to continuously improve processes and procedures within the department.
Education
Bachelor Of Applied Science - Nursing
Brenau University
Gainesville, GA04.2021
Associate Of Applied Science - Health Administration
University of Phoenix
Tempe, AZ08.2016
Skills
- Vital signs monitoring
- Support and education
- Clinical judgment
- Detoxification support
- Physical assessments
- Immunization Administration
- Medication Administration
- Health Promotion
- Preventive Care
Timeline
Correctional Nurse
NaphCare
07.2023 - Current
Registered Nurse
Northside Hospital Atlanta
05.2021 - Current
Triage Coordinator
MDLIVE
09.2017 - 01.2021
Roadside Assistance Agent
AAA Northeast
02.2010 - 07.2016
Bachelor Of Applied Science - Nursing
Brenau University
Associate Of Applied Science - Health Administration
University of Phoenix