ANGELIQUE MATTHEWS
Reston ,VA
Summary
High performing business professional with the ability to work on individual projects or as part of a team to achieve success in all projects. Proficient in executive support with a meticulously detail-oriented and organized nature. Demonstrates success through directly assisting and supporting clients.
Overview
6
6
years of professional experience
Work History
Surgical Operations Lead/Administrative Assistant
GLAUCOMA CONSULTANTS OF WASHINGTON
01.2023 - Current
- Acted as primary point of contact for surgeons regarding schedule updates, meeting agendas, and time-sensitive information
- Scheduled and organized meetings between surgeons, administrative staff, and interdisciplinary teams to discuss new technologies, medications and treatment options
- Manage and schedule all surgical procedures, coordinating with surgeons, anesthesiologists, and nursing staff to streamline workflows and improve patient outcomes
- Designed and prepared patient education materials, consent forms, and informational brochures
- Act as liaison between patients, their families, and the medical team, providing clear communication and support throughout the surgical process
- Monitored and managed surgical supplies and equipment to prevent shortages or delays
- Utilize multiple electronic health record (EHR) systems
- Conduct insurance verifications and pre-authorization processes, ensuring that all financial aspects of surgery are properly handled
- Serve as primary point of contact on a multi-line phone system, addressing inquires and resolving concerns
- Conduct interviews and participate in the selection of new hires, ensuring a strong alignment with company values and job requirements
- Train new hires on company policies, procedures and software systems
- Proficiently use EMA, Microsoft Word, Excel, Adobe Acrobat, etc
Treatment Coordinator
ALDIE FAMILY & COSMETIC DENTISTRY
06.2022 - 01.2023
- Presented treatment to all patients and coordinated all financial possibilities
- Accountable for all prior authorizations, benefit breakdowns and eligibility
- Worked cooperatively with physician's to coordinate and maintain workflow and productivity
- Organized presentations and review of insurance coverage and claims
- Prioritized and addressed any billing and insurance inquires
- Responsible for maintaining a strong knowledge of dental procedures and tools
- Proficiently used Eaglesoft, Verific, Microsoft Office Suites, etc
- Worked to convince patients daily to commit to treatments and procedures to maintain productivity
Patient Service Representative
THE RETINA GROUP OF WASHINGTON
10.2020 - 06.2022
- Worked with Physicians to create efficient office operations in a fast pace environment
- Collected patient personal, medical and insurance information
- Extensively coordinated outpatient surgeries with Inova Health Systems
- Oversaw daily Billing Department functions, including medical coding, charge entry, payment posting, and reimbursement management
- Proficiently used Allscripts, Athena, EMA, Podis, Microsoft Office Suites, and more
- Ensured accurate and timely collection of co-pays, deductibles, etc
- Obtained authorizations, benefits, and eligibility
- Trained new staff
Central Scheduling Representative
VALLEY HEALTH
11.2018 - 10.2022
- Scheduled outpatient diagnostics at a high-volume call center for several hospitals
- Proficiently used Epic, Cisco Phone Agent, and multi-line phone system
- Entered, verifies and investigate insurance coverages
- Created patient accounts and demographic sheets
- Pre-registered patients and checked for any medical necessities
- Trained new staff
Education
Associate of Business Administration -
Laurel Ridge Community College
Advanced Diploma - undefined
Sherando High School
01.2015
Skills
- Excellent verbal and written communication skills
- Exceptional organization/prioritization skills
- Proficient computer skills and the ability to learn and effectively utilize department specific software systems
- Ability to work independently and collaborate with colleagues
- Flexibility and ability to multi-task and operate in a fast-paced, rapidly changing environment
- Ability to work efficiently with minimal supervision while exercising attention to details and independent judgment within stated guidelines
- Possess a strong work ethic and a high level of professionalism
Timeline
Surgical Operations Lead/Administrative Assistant
GLAUCOMA CONSULTANTS OF WASHINGTON
01.2023 - Current
Treatment Coordinator
ALDIE FAMILY & COSMETIC DENTISTRY
06.2022 - 01.2023
Patient Service Representative
THE RETINA GROUP OF WASHINGTON
10.2020 - 06.2022
Central Scheduling Representative
VALLEY HEALTH
11.2018 - 10.2022
Advanced Diploma - undefined
Sherando High School
Associate of Business Administration -
Laurel Ridge Community College
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