Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Angelique Michel

Palm Bay,United States

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Data Analyst

Aerotek
Smryna, United States
11.2021 - 06.2022
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Compiled data and reviewed information for accuracy prior to input.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Located and corrected data entry errors and reported to management.

Customer Care Representative

Percepta
Palm Bay, United States
05.2020 - 11.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
  • Managed timely and effective replacement of damaged or missing products.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Cross-trained and provided back up for customer service managers.

Customer Care Representative

SourcePoint
Palm Bay, United States
02.2018 - 05.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Handled any conditions sent from underwriting departments.

Cashier

Walgreens
Palm Bay, FL
03.2016 - 05.2017
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

High School Diploma -

Bayside High School
Palm Bay, FL
05.2017

Skills

  • Business Intelligence Systems
  • Data Mapping
  • Executive-Level Presentations
  • Customer Monitoring
  • Spreadsheet Development
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Responding to Difficult Customers

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Timeline

Data Analyst

Aerotek
11.2021 - 06.2022

Customer Care Representative

Percepta
05.2020 - 11.2021

Customer Care Representative

SourcePoint
02.2018 - 05.2020

Cashier

Walgreens
03.2016 - 05.2017

High School Diploma -

Bayside High School

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Angelique Michel