Victoria White
Black River,NY
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
29
29
years of professional experience
Work History
Tech Support Agent/ Team Lead
Kelly Connect Services
Black River , NY
2017.06 - Current
- Tech Support Agent until September 2019, in which I was promoted to a Team Lead
- Provided technical support to customers regarding any issues with Apple devices including both software and hardware related issues
- Thoroughly documented every interaction and followed company policy, standard operating procedures and used/updated an extensive Knowledge Base
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Monitored team performance against targets, taking corrective action where necessary.
Intern
Mercy Hospital of Northern New York
Watertown , NY
2003.08 - 2004.05
- First-point patient, vendor, and public interactions
- Appointment and records management
- Insurance verification and input, computer and phone operations
- Medical reception and recordkeeping
- Prepared accurate and timely medical X-ray reports via audio transcription
- Manage all aspects of employee files
- Fact-checked and confirmed employee compliance with yearly NYS training and certification requirements, and completed data entry into employee files
Crew Manager
WIS International Inventory Service
Syracuse , NY
1997.04 - 2001.04
- Performed physical inventory counts of retail merchandise and completed data entry operations via 10-key machine and handheld scanner
- Supervised crews up to 15 people in both a personally fully-run retail inventory (small operations) and while assisting higher production activities
- Team Leader in various departments of retail stores (jewelry, toys, soft goods etc.) for largest accounts
- Overseen full retail inventory counts
- Assisted with initial office corporate training of new employees and continued hands on development of each employee through each job phase
- Managed and transported crews via company van to assist other WIS offices, to include daily jobs as well as extended 1-2 week out-of-area commitments
Assistant Manager
Brislan's Diner
Felts Mills , NY
1996.06 - 1997.06
- Performed owner/operator duties to include: employee supervision, customer and vendor interactions, ingredient and supplies stock-taking and ordering, bookkeeping and payroll, maintain health and safety standards
- Performed general customer-oriented duties to include: hostess greet and direct customers, order-taking and submission to POS system, waitressing and customer care
- Performed kitchen duties to include: menu planning, food prep, and short order cooking
- Performed back-kitchen duties to include: bussing tables and dishwashing, unload stock trucks and maintain supply areas, general cleaning and upkeep
Cashier/Retail Stock Clerk
Barbalich's Market
Watertown , NY
1995.06 - 1996.06
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Received and processed incoming shipments of merchandise.
- Recorded quantity, type and value of materials or items received.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Inspected stock for damage or defects and reported issues to management.
Education
Associates Degree of Office Technology - Office Technology
Suny Jefferson
Watertown, NY2004-06
Internship Program - Human Resources
Mercy Hospital
Watertown, NY2004-05
Skills
- Worker Training
- Performance Tracking
- Leadership Skills
- Time Management
- Deadline Oriented
- 80+ WPM
- 7500 KMP (10-key)
- Apple iWork Proficient
- Record Management
- Attention to Detail
- Customer Service
Accomplishments
- Winner of the AppleCare Program Leadership Award for two years
- This award is given quarterly to only the most impressive leaders with exceptional skills
Timeline
Tech Support Agent/ Team Lead
Kelly Connect Services
2017.06 - Current
Intern
Mercy Hospital of Northern New York
2003.08 - 2004.05
Crew Manager
WIS International Inventory Service
1997.04 - 2001.04
Assistant Manager
Brislan's Diner
1996.06 - 1997.06
Cashier/Retail Stock Clerk
Barbalich's Market
1995.06 - 1996.06
Associates Degree of Office Technology - Office Technology
Suny Jefferson
Internship Program - Human Resources
Mercy Hospital
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