Angelique Morancy
Chandler,AZ
Summary
Obtain an Administrative/Receptionist position in an organization where there is room for growth. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
23
23
years of professional experience
Work History
Private Caregiver
Valley Personal Home Care
10.2014 - 07.2023
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medication as directed by physician.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted patients with self-administered medications.
- Documented vitals, behaviors, and medications in client medical records.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Developed rapport to create safe and trusting environment for care.
- Supervised daily activities and provided assistance to staff.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
General Manager/Secretary
Cedar Sanctuary LLC
01.2012 - 12.2014
- Greet clients
- Create and file employee files
- Create and filed patients records
- Request medical records from Primary Dr
- Front Desk/answering all calls
- Typing memos to staff
- Front desk
- Handled payroll and expense report
- Collect all payments from residents
- Schedule monthly training class for all staff
- Prepare weekly staff schedule
- Handled confidential information in professional manner.
- Answered high volume of phone calls and email inquiries.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
- Transcribed phone messages and relayed to appropriate personnel.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Collated and distributed agendas and minutes for all executive meetings.
- Developed and implemented office policies and procedures to facilitate smooth workflow.
- Coordinated travel arrangements and bookings for executive staff.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Driver/Courier
Rush Courier
01.2013 - 10.2013
- Deliver meds to Hospital, nursing homes, Assistant living
- Pick up all meds at Pharmacy Warehouse
- Collect all STATS
- Loading and docking meds
- Input all meds in the system
- Coordinated efficient routes to avoid delays and optimize schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
Medical Secretary
Manhattan Diagnostic Radiology
11.2008 - 03.2011
- Greet patients as they come in
- Scheduled appointments
- Create and filed patients records
- Received and transfer calls to the various departments
- Request medical records from other facilities
- Responsible for confirming appointments
- Front desk
- Print CT, MRI, Sono reports for Radiologist
- Verify insurance and request referrals
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained electronic filing systems and categorized documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Receptionist/Medical Secretary/Medical Records Clerk
Beth Israel Medical Center
05.2008 - 10.2010
- File all paper work
- Scheduled appointments
- Print MAMMO, SONO, CT, and MRI scan for patients
- Request medical records from other facilities
- Prepare next day mammo appointments for Radiologist
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient confidence by keeping patient records information confidential.
- Supported medical staff by providing organized and accurate medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient records in compliance with security regulations.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Printed and photocopied documents to provide patients with copies of medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Input data into computer programs and filing systems.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Scanned and uploaded medical records into electronic medical records system.
- Sorted and distributed incoming and outgoing medical records.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Maintained accuracy, completeness, and security for medical records and health information.
- Followed up with medical staff regarding missing information in patient records.
- Tracked and monitored requests for medical records release.
- Processed and tracked requests for medical records from external organizations.
- Verified accuracy of patient information in medical records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Transcribed and entered patient medical information into electronic medical records systems.
- Assisted in training new staff on medical record processing and filing procedures.
Staffing Coordinator/Recruiter/On call Coordinator
Medical Staffing Network
02.2002 - 06.2005
- Handled payroll, expense report
- Interview nurses and setup clients
- Responsible for booking and confirming shifts with facility and nurses
- Update Nurses Charts daily
- Collect all revenues from hospitals and nursing facilities
- Assisted with personnel records management to support recordkeeping accuracy.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Conducted reference checks and screening of potential candidates to support onboarding process.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Coordinated job postings and advertisements for maximum exposure and response rate.
- Reduced risks by enforcing compliance with federal, state and local employment laws and regulations.
- Developed and facilitated new-hire orientations.
- Utilized online applicant tracking system to screen resumes for all job openings.
- Interviewed, hired, and mentored over [Number] new personnel and oversaw all staffing operations.
- Cultivated relationships with recruitment agencies for access to larger talent pools.
- Developed and implemented onboarding and orientation programs for new employees.
- Completed human resource operational requirements by scheduling and assigning employees.
- Collaborated with managers to identify and address employee relations issues.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Created and delivered HR training sessions to staff, managers and executives.
Medical Secretary/Scheduler
Long Island Jewish Hospital
12.2000 - 03.2001
- Transcribed medical reports, took dictation
- Verify insurance
- Admit and discharge patients
- Created and filed patients records
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained electronic filing systems and categorized documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Followed up with patients to reschedule missed appointments.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
- Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Monitored patient wait times, providing updates to achieve optimal patient satisfaction.
- Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- Processed medical insurance claims and payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
No Degree - Dental Assisting
New York University
New York, NY01.2000
No Degree - Nursing Assistance
Queens Borough Community College
Flushing, NY07.1999
Skills
- Strong Ethics
- Laptop and Tablet Operation
- Medical Records Management
- Multitasking and Organization
- Developing Client Trust
- Knowledge of State Regulations
- Dependable and Responsible
- Complex Problem-Solving
- Professional Development
- Verbal and Written Communication Skills
- Prioritization
- Information Retrieval
- Verbal and Written Communication
- Organization Skills
- Data Inputting
- Office Supply Inventory Control
Timeline
Private Caregiver
Valley Personal Home Care
10.2014 - 07.2023
Driver/Courier
Rush Courier
01.2013 - 10.2013
General Manager/Secretary
Cedar Sanctuary LLC
01.2012 - 12.2014
Medical Secretary
Manhattan Diagnostic Radiology
11.2008 - 03.2011
Receptionist/Medical Secretary/Medical Records Clerk
Beth Israel Medical Center
05.2008 - 10.2010
Staffing Coordinator/Recruiter/On call Coordinator
Medical Staffing Network
02.2002 - 06.2005
Medical Secretary/Scheduler
Long Island Jewish Hospital
12.2000 - 03.2001
No Degree - Dental Assisting
New York University
No Degree - Nursing Assistance
Queens Borough Community College
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