Angelique Mullins
Dayton,OH
Summary
A seasoned leader with a proven track record at 7caratstar Limited, I excel in operations management and strategic planning. My expertise in financial management and fostering customer relations has driven substantial business growth. Mentoring teams for peak performance, I've effectively negotiated contracts, optimizing budget efficiency. Skilled in both relationship building and budget management, my approach has consistently delivered results and innovation.
Overview
20
20
years of professional experience
Work History
Owner
7caratstar Limited
08.2020 - 03.2024
- Developed financial forecasts for informed strategic planning.
- Monitored cash flow for sustainable operational practices.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Expanded business into new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Built & Maintained an E Commerce Web-site with a 150-250 products on average daily.
Executive Administrative
Optimum Solutions
02.2004 - 08.2008
- Led project teams through transitions to minimize disruption and ensure continuity.
- Optimized budget allocation by conducting thorough financial analysis of departmental expenditures.
- Championed cross-functional collaboration with diverse teams to drive strategic growth.
- Cultivated a culture of innovation, enhancing competitive advantage through targeted initiatives.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Multi Phone 30-40 line switch board. On the communications board for selecting a new system.
- Maintained over 800 Customer Accounts.
- Invoiced Monthly over 100 customers.
Education
Bachelor of Science - Emergency Management
Jacksonville State University
Jacksonville, Alabama05-2014
Master of Arts - Music Business
Belmont University
Jacksonville, Alabama05.1996
Skills
- Planning and execution
- Vendor relations
- Business marketing
- Operations management
- Business management and development
- Financial management
- Project management
- Strategic planning
- Budget management
- New business launch
- Financial administration
- Customer service
- Customer service management
- Decision-making
- Sales tracking
- Purchasing and planning
- Inventory tracking and management
- Sound judgment
- Business growth initiatives
- Performance improvement
- Price structuring
- Scheduling
- Product promotion
- Records organization and management
- Tax Accounting Knowledge
- General accounting
- Sage 50 accounting software
- Accounting policies implementation
- General ledger accounting
- Accounting spreadsheets
- Billing and collections
- Invoice and billing submissions
- Credit and collections
- HR policies and procedures
- Microsoft office proficiency
- Training and mentoring
- Benefits and compensation management
- Compensation and benefits
- Payroll coordination
- Background checks
- Employee handbook development
- Policy enforcement
- Leadership development
- Diversity and inclusion
- Benefits administration
- Emergency management
- Problem-solving
- Supply restocking
- Vital signs monitoring
- Geriatric care
- Critical thinking
- Basic life support
- Team collaboration
- Certified in CPR/AED
- Stabilization
- Scene assessments
- Environmental emergencies
- Advanced first aid
- Medical volunteer
- Payroll administration experience
- Payroll policies implementation
- Experience working with payroll
- Benefits and payroll coordination
- Payroll and accounts payable and receivable
- Qualitative research
- Quantitative research
- Budget analysis
- Economic forecasting
- Statistical modeling
- Government relations
- Budget planning
- Data interpretation
- Negotiation
- Safety and security regulations
- Skilled in conflict resolution
- Incident investigation
- Security planning
- Threat assessment
- Company risk management
- Work ethic and integrity
- Cleaning and sanitizing
- Reliability and punctuality
- Cash handling and management
- Cash register operation
- Professionalism and courtesy
- Cash management
- Payment processing
- Cash drawer balancing
- Marketing and advertising
- Business service marketing
- Music marketing strategies
- Marketing and promotion
- Marketing plan execution
- Social media marketing
- Music marketing
- Marketing tactics
- Social media strategy
- Creative direction
- Product positioning
- Competitive analysis
- Advertising campaigns
- Visual identity design
- Brand strategy
- Budget development
- Reliability
- Organizational skills
- MS office suite
- Business management
- Business planning
- Staff management
- Project estimating
- Marketing
- Staff hiring
- Business development
- Business launch
- Business administration
- Product branding
- Administrative oversight
- Contract management
- Financial planning
- Regulatory compliance
- Budget administration
- Hiring and onboarding
- Insurance Policy Understanding
- Insurance negotiation
- Life insurance sales
- Insurance plans
- Insurance solutions
- Medical insurance understanding
- Insurance policy coverage expertise
- Understanding of insurance policies
- Submitting insurance documents
- Calculating insurance coverage
- Insurance claim regulations
- Title insurance policies
- Commercial insurance policies
- Employee management
- Employee time records
- Filing system management
- Retail management
- Fashion retail management
- Retail management background
- Collection management
- Disciplined risk management
- Mobile communications platforms
- Telephone operations
- Multi-line phone systems
- Front desk management
- Switchboard operation
- Leadership skills
- Data entry
- MS office
- Discretion and confidentiality
- Schedule coordination
- Recordkeeping
- Event coordination
- Point of contact
- Staff supervision
- Information collection
- Logistics coordination
- Risk management
- Volunteer coordination
- Train staff
- Shelter operations
- Elderly care
- Food preparation
- Heavy equipment operation
- Debris removal
- Basic carpentry
- Damage assessment
- Emergency communications
- Hazardous materials handling
- Evacuation assistance
- Disaster assessment
- Sanitation management
- Childcare provision
- Patient care
- Health and safety
- CPR certified/ First Aid
- Documentation and reporting
- Volunteer recruitment
- Resource mobilization
- Disaster management
- Volunteer management
- Community outreach
- Administration and management
- Human resources
- Fundraising
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Active listening
- Hazard mitigation
- Public safety
- Data collection
- Environmental compliance
- Building codes
- Floodplain management
- Damage evaluation
- Structural assessment
- First aid training
- Problem-solving abilities
- Worksite safety
- Code enforcement
- Customer relations
- Small business operations
Languages
English
Native or Bilingual
French
Elementary
Timeline
Owner
7caratstar Limited
08.2020 - 03.2024
Executive Administrative
Optimum Solutions
02.2004 - 08.2008
Bachelor of Science - Emergency Management
Jacksonville State University
Master of Arts - Music Business
Belmont University
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