Angelique Murphy
Colorado
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Success Advisor
Housecall Pro
Denver, Colorado
03.2023 - Current
- Offering support to customers with the setup and navigation of software or programs linked to a product or service
- Maintained a comprehensive understanding of offerings, offering support to customers and proposing optimal products to meet their requirements
- Developed strong partnerships to provide ongoing support for the enhancement of our products/services.
- Engaged in customer interaction post-purchase to verify alignment of product with specific business needs
- Checking in with customers to make sure they are consistently engaged and regularly using the products/services.
Business Development Representative
AUTOPAY
Denver, CO
11.2021 - 11.2022
- Provided efficient customer support by addressing inquiries, answering questions, and resolving problems in a timely manner
- Ensured accurate documentation of customer data, comprising names, addresses, phone numbers, credit card information, and product sales
- Established and maintained a reliable customer database through meticulous record-keeping and efficient data entry
- Delivered exceptional customer service through various communication channels such as phone calls, emails, and internet chats
- Negotiated contracts and closed sales with new and existing clients.
Loan Processor
Shop Your Own Mortgage
Dallas, TX
05.2020 - 05.2021
- Screened each loan application for creditworthiness, followed up with at least 4 different loan officers, and was responsible for completing the loan process within 30 days of receiving signed loan documents.
- Took a proactive approach in maintaining data accuracy by consistently reviewing and updating loan files from different loans and products
- Reviewed financial statements, ensuring accuracy and contacting relevant parties for clarification.
- Prepared loan files and submitted them to banks or mortgage lenders for approval.
Special Loans Associate II
Mr. Cooper
Irving, TX
07.2018 - 05.2020
- Facilitated adjustment of loan terms based on mutual understanding between borrower and investor
- Recast borrower payments resulting in decreased monthly interest and principal payment.
- Ensured accurate fund allocation by reconciling batch shortages/outages with company transaction records
- Executing queries with SQL to pull in daily workload data and delegating workload to the appropriate associate.
Account Services Specialist
Mr. Cooper
Irving, TX
03.2017 - 07.2018
- Managed the disbursement of HHF Program funds, ensuring timely receipt and application of payments and payoffs within state-specific timeframes.
- Effectively oversaw the maintenance and operation of two internal SharePoint sites, guaranteeing that all payoff related requests were fulfilled within a 72-hour timeframe.
- Served as liaison for payoffs and the Hardest Hit Fund Program, facilitating communication with other departments
- Trained new personnel on company operations, policies, and services.
Customer Service/ Escrow Representative
Mr. Cooper
Irving, TX
10.2015 - 03.2017
- Resolved various property tax related issues for multiple departments
- Enhanced customer satisfaction through effective problem resolution by identifying the underlying reasons behind product or service concerns.
- Responded to customer inquiries, delivering exceptional assistance and customized suggestions to meet requirements
- Taking 50-100+ inbound calls daily while converting 20% of customers who are eligible for refinancing into warm leads for Mortgage Specialists.
Skills
- Time management
- Critical Thinking
- Relationship Development
- Effective Communication
- Problem-solving abilities
- SQL Server
- Microsoft Excel
- Persuasive Speaking Skills
- Research abilities
- Data Interpretation
- Organizational Skills
- Teamwork and Collaboration
- Conflict Management
- Client Engagement
- Listening actively
- Time Management
Timeline
Success Advisor
Housecall Pro
03.2023 - Current
Business Development Representative
AUTOPAY
11.2021 - 11.2022
Loan Processor
Shop Your Own Mortgage
05.2020 - 05.2021
Special Loans Associate II
Mr. Cooper
07.2018 - 05.2020
Account Services Specialist
Mr. Cooper
03.2017 - 07.2018
Customer Service/ Escrow Representative
Mr. Cooper
10.2015 - 03.2017