Angelique Norris
Houston,TX
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Efficient pharmacy manager recognized for effectively performing all pharmacist duties in 24-hour store, averaging 750-850 prescriptions daily. Organized and respectful professional maintains flexible schedule and adapts to unique business and customer needs. In-depth knowledge of medical terminology, pharmaceutical storage and inventory management.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Dedicated pharmacy professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pharmacy Owner
DeAngelo Pharmacy
LaPorte, TX
02.2011 - Current
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained cleanliness and organization of pharmacy workspace, working closely with employees to systemize tasks.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Promoted positive customer experience through day-to-day supervision and management of pharmacy facility.
- Delegated pharmacy daily tasks to employees, streamlining daily progress and efficiency.
- Scheduled employees for 8 hour shifts, taking into account customer traffic and employee strengths.
Pharmacy PIC
CVS Pharmacy
Baytown, TX
01.2005 - 01.2011
- Answered incoming phone calls and addressed questions from customers and healthcare providers..
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Counted, measured and compounded medications following standard procedures.
- Processed over 750 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Coordinated verification and filling of more than 750 daily prescriptions in high-volume retail pharmacy environment.
- Supervised 10 pharmacy technicians and coordinated day-to-day assignments.
- Led team of 15 in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
Education
B.S. - Pharmacy
Texas Southern University
Houston, TX05.1998
Skills
- Drug Inventory Management
- Microsoft Excel
- Pharmacy Management Software
- Pharmacy Operations
- Medicare and Medicaid Processes
- Drug Utilization Review
- Medication Side Effect Knowledge
- Resolving Complaints
- Point-of-Sale (POS) Software
- High Blood Pressure Management
- Routine Inspections
- Staff Leadership
- MS Office
- Staff training/development
- Budget development
- Coaching and mentoring
- Inventory management
- Employee scheduling
Certification
- Certified Immunization Training - 2008
Timeline
Pharmacy Owner
DeAngelo Pharmacy
02.2011 - Current
Pharmacy PIC
CVS Pharmacy
01.2005 - 01.2011
B.S. - Pharmacy
Texas Southern University
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