Angelique Paulus
North Fort Myers,FL
Summary
- Highly organized individual. Experience in office work for over twenty years. Reliable, hard worker looking to develop and learn new skills while contributing to your team’s success. Knowledge in Microsoft Word and Excel
- Ability to type 57 Words Per Minute
- Highly detail oriented
- Excellent customer service skills
- Fast learner
- Extremely organized
- Planning and finishing projects in a timely manner
- Ability to work well with others as part of a team
- Knowledge of social media
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
19
19
years of professional experience
Work History
Front Desk/Receptionist
Cape Coral Pet Vet Hospital
06.2021 - 05.2024
- Open or close hospital
- Greet and interact with patients and their owners
- Perform check in/out customers on cat or dog side
- Weigh pets and place them in rooms
- Assist with purchases, refill of medications, process payments
- Answer phones, schedule appointments, do recalls of previous surgeries or medical appointments
- End of day procedures.
- Training
Front Desk/check in Through a Temp Agency
Florida Cancer Center
03.2021 - 05.2021
- Perform check in/out duties
- Obtain patient address, contact details, insurance information and medical information
- Schedule patient appointments and do reminder calls
- Verify patient insurance coverage and collect co-pays
- Process credit card payments and balance daily cash deposits
- Assist patients with communication forms and payment consent forms.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
- Performed wide-ranging administrative, financial and service-related functions.
Patient Service Representative
Lehigh Valley Health Network, LVPG Pocono OBGYN
10.2018 - 03.2021
- Use of EPIC software, Perform check in duties in high volume OBGYN offices
- Obtain patient address, contact details, insurance information and medical information
- Schedule patient appointments and do reminder calls
- Verify patient insurance coverage and collect co-pays
- Process credit card payments and balance daily cash deposits
- Assist patients with communication forms and payment consent forms
- Attend classes and meetings to stay current with insurance updates and computer software updates
- Provide clerical duties as needed by the Provider
- Compiled, maintained and update patient records according to HIPPA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Office Assistant
Barton Heights Veterinary Hospital
04.2005 - 09.2018
- Greet and interact with customers, update contact information, check in appointments and check out, assist customers with purchases, process payments, build good customer relationships
- Handle incoming telephone calls and take messages, schedule appointments, return telephone calls, fax or email medical records, assist with promotional coupons and mail out statements
- Arrange payment plans through Pay Simple and also experience with Cross Check
- Social media, post informative photos and videos, work in conjunction with Beyond Indigo
- Cat Friendly Practice Board member, helped design CFP waiting area & room, organized CFP Open House.
- Maintained and updated office records, both digital and physical.
- Collaborated with various departments to complete assigned tasks.
Education
High School Diploma -
Gateway Regional High School
Woodbury Heights, NJ06.1988
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Problem-solving skills
- Team Collaboration
- Appointment Scheduling
- Sensitive information handling
- Initiative-taking
- Complex Problem-Solving
- Skilled in Epic & Covetrus Pulse Veterinary Software, Epic Software
- Call forwarding
- Mail handling
- Attention to Detail
- Punctual and Reliable
- Problem-Solving
- Call Answering and Routing
- Computer Proficiency
- Payment Processing
- Courteous and Professional
- Greeting and Seating Clients
- Billing and Invoicing
- Professional Demeanor
- Bank Deposits
- Office equipment operations
Timeline
Front Desk/Receptionist
Cape Coral Pet Vet Hospital
06.2021 - 05.2024
Front Desk/check in Through a Temp Agency
Florida Cancer Center
03.2021 - 05.2021
Patient Service Representative
Lehigh Valley Health Network, LVPG Pocono OBGYN
10.2018 - 03.2021
Office Assistant
Barton Heights Veterinary Hospital
04.2005 - 09.2018
High School Diploma -
Gateway Regional High School
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